Senior Telecom Order Management & Customer Care Leader

MARIA BALZARANO

732-***-**** ********@*****.*** LinkedIn: linkedin.com/in/maria-balzarano

PROFESSIONAL SUMMARY

Seasoned telecommunications professional with over 25 years of experience in telecom circuit provisioning, customer support, and order management. Trusted for reliably managing complex provisioning workflows, coordinating with cross-functional teams, and maintaining high service delivery standards. Known for excellent communication, attention to detail, and deep understanding of telecom operations from both customer-facing and backend perspectives.

Customer Care Manager – Order Management Lumen Technologies New York / New Jersey

2012 – Present

●Manage end-to-end telecommunications orders from Sales intake through provisioning and service activation.

●Collaborate cross-functionally with Design, Engineering, and Provisioning teams to validate circuit requirements and delivery timelines.

●Schedule installations and coordinate hot cuts, working directly with network teams and building management.

●Track order milestones and provide proactive, clear updates to enterprise customers.

●Resolve order delays, troubleshoot issues, and ensure seamless circuit turn-ups and handoffs.

●Utilize Salesforce and internal order management platforms to maintain accuracy and efficiency.

Administrative Operations Coordinator Elite Vault New York, NY

2006 – 2012

●Managed daily administrative operations, ensuring accurate filing, documentation control, and organized recordkeeping across departments.

●Served as a primary point of contact for clients, handling inquiries professionally and maintaining strong customer relationships.

●Coordinated internal communications and scheduling to support efficient office workflows.

●Maintained confidential records and ensured compliance with company policies and procedures.

●Supported staff with correspondence, data tracking, and operational reporting.

●Identified and implemented organizational improvements to streamline office processes and improve efficiency.

Telecom Operations Specialist – Circuit Provisioning Bloomberg LP New York / New Jersey

1990 – 2006

●Coordinated circuit delivery and provisioning for internal Bloomberg departments across North America.

●Served as primary liaison between Bloomberg, telecom carriers, and internal network teams.

●Requested pricing, processed service orders, and monitored provisioning status through completion.

●Maintained high levels of internal customer satisfaction through consistent communication and responsive support.

●Documented workflows and order updates using ServiceNow and Bloomberg internal systems.

SKILLS

Telecom Order Management, Circuit Provisioning, Salesforce, ServiceNow, Excel, Customer Communication, Vendor Coordination, Scheduling, Problem Resolution, Cross-Team Collaboration, Time Management