Seasoned Technology and Customer Service Leader

Resume

Professional Summary and Experience

Contact Information

Name: Charles Wallace

Address: Chicago, IL 60620

Telephone: 773-***-****

Email: **********@*****.***

Professional Summary

Highly accomplished and results-driven professional with over 39 years of progressive experience in technology, customer service, skills training, and engineering. Renowned for exceptional leadership, strategic vision, and a strong record of delivering value to organizations through the effective management of complex projects and initiatives. Adept at cultivating productive stakeholder relationships, analyzing data to inform decision-making, and driving continuous improvement in demanding, fast-paced environments. Demonstrates expertise in Facilitator Skills Trainer, technology, customer relations, business analytics, with a steadfast commitment to excellence and organizational success.

Professional Experience

City Letter Carrier

United States Postal Service, Evanston, IL— 11/1986 to Present

Delivered mail and packages on foot or by vehicle along a designated route, involving sorting mail in the office (casing), loading vehicles, delivering to homes/businesses, collecting outgoing mail

Provided customer service, while representing the Postal Service in the community.

Foster a collaborative work environment, mentor/train new team members, and apply advanced technical insight to resolve challenges efficiently.

Education

Associates, Electronic Engineering

Illinois Institute of Technology, Chicago, IL— 1984

Skills

Technical Proficiencies: Microsoft Office Suite and building computers

Interpersonal Competencies: Effective communication, collaborative leadership, conflict resolution

Additional Qualifications: Industry-recognized certifications

Certifications

Facilitator Skills Trainer, United States Postal Service— 2023

References

Professional references available upon request.

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