Administrative Support Specialist with 10+ Years Experience

TRACEY Y. BREWSTER

Bristol, CT • ************@*****.*** • 860-***-****

Administrative Support Data Entry Customer Service Reception File Maintenance Scheduling

Reliable, prompt, conscientious and versatile Administrative professional with 10+ years’ experience delivering effective and detail-focused clerical support. Known for ability to pick up quickly and fill in wherever needed. Extensive expertise in timely and accurate data entry, support, and operational efficiency. Courteous, effective, and timely in communication to both external and internal customers. Good at filing and maintaining confidential, secure, and organized hard and digital records.

ADMINISTRATIVE COMPETENCIES

Customer Orientation

Maintained and enhanced customer experience through detailed and tireless attention to courtesy and client satisfaction

Courteously and thoroughly provided timely response to customer requests for paperwork,

application assistance and program information (CRT)

Coordinated with Judicial personnel to prioritize payment processing with time and content

sensitivity (Express Employment)

Distributed inbound correspondence to staff

Data Input and Maintenance

Demonstrated record of timely and accurate data processing to ensure optimal expense management and maximize efficiency

Scan and process telephone and paper client payments in accounts receivable system (Schiff)

Processed 200 inbound tax returns daily (State of CT, Dept. of Revenue Services)

Reviewed CT Judicial Marshall expense requests for accuracy and timely processing

(Express Employment)

Scanned, faxed, and processed paperwork in support of DEEP / DHS-funded energy assistance

program (CRT)

Opened and closed the building, performed data entry, receptionist, customer service tasks,

copying, filing, scanning, and faxing, and mail distribution

RELATED EXPERIENCE

State of CT, Middletown, CT 01/2024 – Present

OFFICE ASSISTANT – CHV Medical Records Unit

Hallmark TotalTech, Rocky Hill, CT 08/2022 – 01/2024

OFFICE ASSISTANT – CVH Medical Records Unit

Hallmark TotalTech, Rocky Hill, CT 12/2021 – 05/2022

OFFICE ASSISTANT – Workers Compensation Unit

Law Offices of Howard Lee Schiff, PC, East Hartford, CT 10/2017 – 03/2020

PAYMENT PROCESSOR - CT Judicial Branch

Express Employment, Windsor, CT 10/2015 – 10/2017

CLERK

Department of Revenue Services, (DRS) State of Connecticut, Hartford, CT 04/2015 – 04/2017

CLERK

Community Renewal Team (CRT), Hartford, CT 08/2008 – 04/2015

ENERGY ASSISTANCE DEPARTMENT CLERK

EDUCATION

HIGH SCHOOL DIPLOMA, Bloomfield High School, Bloomfield, CT

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