Security and Customer Service Professional with Casino and
Resume:
Ekatherina Bernal
Buckeye, AZ *****
**********.******@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Desert Diamond Casinos & Entertainment-Glendale, AZ April 2025 to Present
My duties is to stay vigilant, observe and report in a daily log situations that arise during shift. My duty is to de escalate any situation in an effective manner. Assist in other duties for other departments in the casino
Correctional Officer II
CoreCivic-Eloy, AZ
June 2024 to January 2025
As a correction officer II, I must conduct hourly safety wellness checks. Log and record all activity that happens in the assigned unit and of each Pod I am working. Conduct random cell searches. Also worked special departments such as Property and Hospital Runs. Clinical Service Representative
CVS Health-Phoenix, AZ
September 2021 to July 2023
Providing great customer service for our client BCBS, which is medical officials in that field. Also processing medical documents for medications that need Prior Authorization for pharmacy benefits through member's medical plan. There are times when management will have me on projects to assist with other teams.
Customer Service Representative
CVS Health-Phoenix, AZ
September 2018 to September 2021
As a Customer Care Representative job duties were to assist the members with their pharmacy benefit plan and provide excellent customer service to the client’s members with also making sure their prescriptions were processed correctly and either sent to the doctor to submit for refills or fill their current medications through mail order pharmacy.
Guest Service Representative
Desert Diamond Casinos & Entertainment-Glendale, AZ June 2018 to September 2018
Job was providing excellent service to guest when needing their accounts updated, providing information on promotions by the casino, updating new cards or additional services that were needed. Education
High school diploma
Garfield High School-San Diego, CA
February 1995 to June 1997
Criminal Justice (Associate's degree)
Skills
• Business intelligence
• Database management
• English
• Guest services
• Data entry (2 years)
•
• Pharmacy technician experience
• Windows
• Phone etiquette
• CRM software
• Computer skills (5 years)
•
• Microsoft Excel
• Leadership
• Outdoor work
• HIPAA
• Customer service (10+ years)
•
• Account management
• Marketing
• Organizational skills
• Communication skills
• Computer skills
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• Data entry
• Microsoft Office
• Guest services (2 years)
• Business development
• Sales
Certifications and Licenses
Driver's License
Pharmacy Intern License
CPR Certification
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