Administrative Professional with 15+ Years Banking Experience

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CV of Asma Adam

Asma Adam

Administrative Professional

Date of Birth: 4th February 1977 Nationality: South African Location: Sandton, Johannesburg Marital Status: Divorced Dependants: 2 Driver’s Licence: Code 08 Availability: Immediate EE Status: Indian Female Languages: English & Afrikaans Contact Number: +27-73-379-**** Email Address: ************@*****.*** LinkedIn Profile: https://www.linkedin.com/in/asma-adam-2614291a4/ Professional Summary

Dedicated Administrative Professional with over 15 years of experience in the banking sector, specialising in client service, office administration, and front-desk support. Skilled in managing high-volume transactions, coordinating branch operations, and ensuring compliance with regulatory standards. Highly organised, detail-oriented, and adept at handling confidential information, scheduling, reporting, and customer liaison. Brings strong interpersonal skills, problem-solving ability, and a proven track record of delivering exceptional service in fast-paced environments. Now seeking to transition into administrative, reception, or medical office roles where professionalism, efficiency, and client care are key.

Education

Qualification Year Obtained Institution

Certificate: Banking NQF Level 5 2021 Bank SETA

Certificate: Banking NQF Level 4 2020 Bank SETA

Senior Certificate 1994 Greenbury Secondary School Computer Literacy

Microsoft Office ARIBA (SAP) Microsoft Teams Training & Certifications

Chartall Business College – 2020

Innovation Digital Readiness Change Resilience Service Orientation Coordination With Others Creativity Adaptability Critical Thinking Cognitive Flexibility Emotional Intelligence Skills

Stellar Communication Skills

Problem Solver

Product Knowledge

Office Administration

Telephone Etiquette

Record Keeping

Relationship Building

Excellent Customer Service

Meticulous & Organised

Regulatory & Compliance

Reception & Switchboard

Front Office Management

Filing Systems

Staff Management

Interpersonal Skills

Attention to Detail

Document Handling

Appointment Management

Data Capturing

Client Liaison

Cash & Expense Management

Achievements

Retail and Business Banking Achiever – 2020

Retail and Business Banking Achiever – 2019

Retailer Achiever Award – 2015

Enquiries Outstanding Performance – 2015

Enquiries Highest Lead Conversation – 2014

Enquiries Service Star – 2014

Recognition Award Enquiries – 2013

Recognition Award – 2010

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CV of Asma Adam

Employment Summary

Company Date Title

Nedbank – Killarney December 2022 – April 2025 Team Leader Client Service Nedbank – Fordsburg June 2020 – November 2022 Multifunctional & Forex Teller June 2014 – May 2020 Multifunctional Consultant

January 2011 – May 2014 Enquiries Consultant

May 2008 – December 2010 Teller

Dr. M.B Moosa June 2000 – December 2000 Receptionist/Personal Assistant Leslies Footwear Agencies February 1995 – February 2000 Receptionist/Personal Assistant Employment History (Most recent first – Last 15 years) Nedbank – Killarney Team Leader Client Service December 2022 – April 2025 Duties:

Managed and led staff in a branch to meet service and sales objectives whilst ensuring compliance.

Controlled expenses and actioned financial reports

Executed business strategies and sales campaigns.

Delivered optimum client service by identifying branch capacity, needs and requirements.

Ensured world class client experience through available systems and appropriate clients’ needs analysis.

Ensured digital migration.

Managed client complaints and compliments appropriately.

Increased client acquisition and fulfilment by reinforcing a service culture and corporate image compliance.

Recommended process improvements and ensure a client centric environment.

Managed and tracked staff performance and apply corrective action where applicable.

Mentored and coached staff on identified performance gaps. Nedbank – Fordsburg Multifunctional & Forex Teller & Branch Admin June 2020 – November 2022

Processed foreign exchange transactions including travel cards, OTT, and currency sales/purchases.

Managed daily and monthly branch administration.

Performed FICA and AML checks on new accounts, verified documentation, and ensured compliance.

Handled cash management including banking to SBV, ordering cash, and end-of-day balancing.

Liaised with clients on queries, card collections, and account management.

Used ARIBA (SAP) for branch ordering and administration. Nedbank – Fordsburg Multifunctional Consultant & ATM Custodian June 2014 – May 2020

Assisted clients with queries, account updates, card orders, and collections.

Balanced and reconciled branch enquiries and ATM transactions weekly.

Replenished ATMs, monitored downtime, and escalated issues to ensure service continuity.

Maintained accurate records, daily paperwork, and compliance with audit requirements.

Supported a professional client-facing environment and built lasting customer relationships. Nedbank – Fordsburg Enquiries Consultant January 2011 – May 2014

Assisted clients with enquiries, card management, and account queries.

Compiled and controlled daily staff work as well as monthly cash check reports.

Ensured accurate record-keeping and supported staff with operational queries.

Delivered consistent frontline client service while adhering to compliance procedures. Nedbank – Fordsburg Teller May 2008 – December 2010

Processed a wide range of transactions including deposits, withdrawals, cheques, and inter-teller transactions.

Handled bulk deposits, cash management, and ATM deposit preparation.

Balanced tills daily, declared shortages/surpluses, and maintained compliance with procedures.

Provided efficient, professional service to all clients. References available on request

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