Quality Analyst with QA & Process Improvement Experience

SORNALAKSHMY

860-***-**** Chennai, India ****** ***********@*****.***

To work with a progressive organization that provides an opportunity to apply knowledge and skills and to be abreast with latest trends in engineering to create a truly exciting future. To work with utmost capacity to improve my abilities through experience. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Professional

Summary

Skills • Data Capture and Analysis

• Quality Sops Development

• Attentive and Observant

• Call Monitoring Feedback

• Daily Logs

• Customer Care

• Team Meetings

• Status Meetings

Production Monitoring and

Assessment

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EXECUTIVE, 09/2013 - 10/2014

Hinduja Global Solutions, Nagerkovil, India

QUALITY ANALYST, 07/2017 - 04/2020

Ienergizer, Noida, Uttar Pradesh

Work History

• Organized due diligence in preparation for sale of business unit.

• Established clear and competitive goals, growth roadmaps and strategic business plans.

• Identified opportunities to expand or shift course to take advantage of changes in market.

• Customer service management

• Front-End Supervision

• Present information effectively

• Complaint handling and resolution

• Monitored inbound and outbound calls made by 25 employees to provide constructive feedback. Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

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Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

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Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.

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• Performed root cause analysis through Collection of principle, Techniques and Methodologies. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

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• Developed and maintained quality assurance procedure documentation. Diploma: Mechanical Engineering

Bharathiyar Womens Govt College - Ettayapuram, 04/2012 GPA: 70

SSC

St.Aloysius Girls Higher Secondary Scholl - Thoothukudi, 2009 GPA: 85

Education

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