Customer Service/ Office Assistant
Resume:
PAMELA COOK
Harrisonburg, VA
**********@*****.***
SUMMARY
Dynamic office administrator and customer service professional with a proven track record at Joe Bowman Chevrolet, Inc. Demonstrated expertise in managing complex title processes and enhancing client satisfaction through exceptional organizational skills and proficiency in Microsoft Office. Achieved notable improvements in compliance and operational efficiency while maintaining strict confidentiality. Aiming to leverage these skills to further enhance client experiences and streamline administrative operations. SKILLS
Phone reception Task prioritization
Office administration Organization
Confidentiality File management
Appointment scheduling Customer Service
Multi-line phone systems Office Correspondence
Database maintenance Microsoft Office expertise
Keyboarding skills
EXPERIENCE
1/2024 - 12/2024 Joe Bowman Chevrolet, Inc. - Harrisonburg, VA Title Clerk
Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicle titles
Assisted with customer requests and answered questions to improve satisfaction Handled payments for customers for taxes and registration fees Assisted customers with questions about the title process fees that are associated with it Entered lien information into the system when applicable Maintained current DMV title regulations knowledge for each State and processed compliant paperwork regardless of States involved
Processed applications for new titles, transfers and duplicate titles Maintained records of all transactions in a computer database Verified accuracy of title documents for completeness and correctness Provided assistance in resolving discrepancies between loan documentation and vehicle titles Performed data entry of vehicle information into system for registration purposes
Collected purchase funds and verified confirmed lienholder payoff before processing title
2/2023 - 12/2023 SAS Retail, LLC - Harrisonburg, VA Retail Reset Merchandiser
Placed products, arranged shelves, counters and other structures and established the layouts of stores
Improved existing arrangements and restocked products Planned, reported and reviewed merchandising diagrams, product displays and store layouts, built and installed shelving according to planograms Moved, stacked and rearranged products on store shelves Adhered to all company policies and procedures
Met weekly deadlines
Little to no supervision
Organizational skills and time management skills were utilized and primary skills for this role
1/2020 - 2/2023 Food Lion - Harrisonburg, VA
Office Assistant/Customer Service Leader
Provided prompt, accurate and friendly service to create a positive shopping experience or the customers
Ensured store office functions were completed accurately and on time using accounting packets
Communicated all cash variances to the Asst CSM
Maintained knowledge of office procedures
Counted registers and store safe and completed cash reports, register checkups, deposits, Western Union reports, money orders, Coinstar reports and Lottery Accounting Ensured the workstation and front end area of the store had a neat and clean presentation
6/2017 - 11/2020 7-11 Convenience Store - Harrisonburg, VA Sales Associate
Provided outstanding service to customers
Maintained a clean environment, completed all regular cleaning assignments per shift
Stocked and merchandised products
Operated register
Drove sales through effective communication with customers Checked in deliveries from vendors
Maintained coffee bar and grilled food
1/2004 - 6/2017 The Mike Haywood Group - Keyser, WV Office Manager
Greeted all visitors and agents
Scheduled all property showings for Broker and all Agents in office Assisted in creating and maintaining a website for the company Managed 5 outside websites of all inventory for the office Typed correspondence and ad text
Handled all ads to various publications for advertising, maintained deadlines for over 30 publications
Weekly submissions to local newspapers, edited and proofed prior to Publication Sent monthly updates of activity on property to all sellers Handled Notice of Showings to sellers
Supervised bulk mailings
Entered and maintained property information in nationwide listing (MLS) Uploaded photos for all listings
Maintained Specification Sheet Board for office
Ordered building materials for General Contractor
Maintained all Invoices and sent monthly bills to for storage units Answered multi-line telephone and handled the inquiries from prospective buyers, loan officers, appraisers, other real estate agents Coordinated and scheduled appointments for agents and buyers Performed tasks utilizing email and texting
EDUCATION SUMMARY
Jan 2014 Potomac State College, Keyser, WV - Psychology Jan 2013 Eastern WV Community College, Moorefield,WV - Medical Terminology, Records Management, Office Procedures & Tech, Keyboarding, Computer Fundamentals
3 credit hrs Medical Terminology – GPA: A
1 credit hr Records Management – GPA: B
3 credit hrs Office Procedures & Tech – GPA: A
3 credit hrs Keyboarding – GPA: A
3 credit hrs Computer Fundamentals – GPA: A
1984 - 1988 Washington-Lee High School, Arlington, VA References
Edward Hampton 540-***-****, 7 years Bridgewater, VA Jim Rourke 540-***-****, 1 year Verona, VA
Chris Garber 540-***-**** 5 years Harrisonburg, VA
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