Customer Service Professional with Call Center Experience

Taylor Oliver

***************@*****.***

469-***-****

SUMMARY

Experienced in Customer Service with a diverse background of 6 years in Retail, and Call Center settings. Strong telephone etiquette, excellent communication skills, and dedicated to achieving customer satisfaction.

SKILLS SUMMARY :

Microsoft Word

Outlook

Excel

EXPERIENCE HIGHLIGHTS

Call Center Agent, Future Claims Service 08/2024 - Present

Answer Incoming calls Dallas, Texas

Claim status updates

Outbound calls

HIPAA compliance

Cashier, Target 10/2023 – 08/2024

Check customers out in a Timely Manner Rowlett, Texas

Assist in store: stocking and cleaning.

Handle refunds, exchanges, credits, and rain checks

Bag, wrap, or box customers items

Handle Cash, Credit, Debit, and Gift cards

Greet customers.

Military Base- Commissary 11/2019 - 07/2020 Military Family

Check customers out in a Timely Manner

Assist in store: stocking and cleaning.

Handle refunds, exchanges, credits, and rain checks

Bag, wrap, or box customers items

Handle Cash, Credit, Debit, and Gift cards

Greet customers.

EDUCATION, TRAINING & CERTIFICATIONS

Rowlett High School High School Diploma 05/2024- GPA 3.0

Basic Criminal Justice Eastfield Community College

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