Medical Billing and Coding Pro with Healthcare Operations

DESTINEE ACOSTA

***** ***** ******** ****** *******, IL 60633 708-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with management and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Consistently successful in motivating and leading team members to top performance.

Communicate effectively in order to promote a positive work environment.

Attention to detail needed to maintain high levels of accuracy.

Communication Platform – Zoom.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 34 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

HEALTHCARE INDUSTRY EXPERIENCE

Addus HomeCare Aid – Chicago, IL 12/2015 – 04/2018

Home Health Aide

Maintained a safe, secure, and healthy environment.

Administered medication and assisted with activities of daily living – personal hygiene, mobility, and feeding.

Communicated effectively with clients, family members, and co-workers.

Kept household clean and organized, ran errands, and prepared and served meals.

Completed end of day paperwork and documented changes in patient behavior.

ADDITIONAL WORK EXPERIENCE

McDonald’s – Bridgeview, IL 08/2018 – 04/2022

Shift Manager / Customer Service

Supervised and managed a team of 15+ employees, ensuring a positive work environment and consistent adherence to company standards.

Completed daily operational tasks including opening and closing the establishment.

Led shifts, delegated tasks, resolved issues, and followed up to optimize operations and customer service.

Trained new hires on restaurant operations, including food safety, customer service, and company procedures.

Completed bank deposits, reinforced policies and procedures, conducted performance evaluations, and provided feedback to foster continuous improvement and employee engagement.

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