Customer-Focused Work-From-Home Call Center Candidate

Amy Reitter

Buckeye Lake, Ohio *****

740-***-**** – *************@*****.***

Education

● Associates in Science of Business Administration – May 2009

Colorado Technical University, Colorado Springs, CO

● High School Diploma - Newark City School District Professional Experience

Coughlin Insurance Agency, Pataskala, Ohio ● May 2023 – Present Ohio Licensed Insurance Agent

● Generate new business through outbound calls, referrals, and walk-in clients while meeting or exceeding monthly sales goals

● Maintain thorough client records and manage renewals, endorsements, and policy changes

● Resolve client questions and concerns in a timely manner, improving customer satisfaction and retention

● Collaborate with team members to achieve branch goals and improve sales strategies Aetna Insurance, New Albany, Ohio ● February 2022 – May 2023 Customer Service Representative

● Efficiently resolved customer questions and concerns via phone

● Delivered friendly, professional service to maintain a positive customer experience Self Employed Cleaning, Buckeye Lake, Ohio ● May 2017 – May 2022 Residential cleaner

● Maintained a loyal client base by providing consistent service that met standards of quality and reliability

● Managed scheduling, cleaning plans, invoicing, and payments to ensure customer satisfaction Paraprofessional Aide

Flying Colors Public Preschool, August 2016 – May 2017 ● Phoenix Central, August 2015 – May 2016

● Reinforced learning objectives and goals by providing one-on-one instruction

● Collaborated with classroom teachers to implement lessons and student activities

● Demonstrated patience, empathy, and professionalism while supporting diverse learners

● Assisted with classroom organization, material preparation, and record keeping to maintain an efficient learning environment

Amazon Warehouse, Cincinnati, Ohio ●May 2012 – June 2014 Warehouse Associate

● Consistently met daily productivity and quality goals in a fast-paced warehouse environment

● Adapted quickly to changing priorities and workflow needs State Farm Insurance, New Albany, Ohio ●March 1998 – July 2011 Customer service representative

● Provided professional and empathetic customer service to policyholders while handling sensitive life and property situations

● Digitized, indexed, and routed claims paperwork to support efficient claim resolution

● Collaborated with numerous adjusters, underwriting teams, and service departments to resolve issues and meet deadlines

Skills

● Microsoft Office Software (Excel, Word, Powerpoint, etc.)

● Objection handling (Sales technique)

● Relationship building and maintaining

● Multi-line phone systems

● Leadership

● Time Management

● Communication (Oral and written)

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