Detail-Oriented Data Entry & Operations Specialist

Toni Anderson

****************@*****.*** 407-***-**** Kissimmee, FL

SUMMARY

Detail-oriented professional with 10+ years of experience in hospitality, seeking a Remote Data Entry Position. Proven expertise in customer service, communication, and problem-solving, honed through extensive experience as a Front Desk Representative and Night Auditor. Skilled in managing guest check-ins/check-outs, handling inquiries, and ensuring a seamless guest experience with proficiency in hotel management software. WORK EXPERIENCE

Holiday Inn Express South Lake Buena Vista Kissimmee, FL Front Desk Agent January 2018 - Present

• Greeting Guests: Welcoming visitors in a friendly and professional manner.

• Answering Phone Calls: Attending to incoming calls, screening them, and directing them appropriately.

• Scheduling: Managing appointments, meetings, and events.

• Customer Service: Assisting guests with inquiries and resolving minor issues.

• Maintaining the Reception Area: Ensuring the reception area is clean, organized, and well-stocked with necessary supplies.

• Administrative Support: Providing support with tasks like filing, data entry, and mail handling. Holiday Inn SW Celebration Kissimmee, FL

Night Auditor September 2009

• Processing and verifying guest payments: This includes credit card transactions, cash payments, and other forms of payment.

• Balancing accounts: Ensuring that all financial transactions for the day are accurately recorded and reconciled.

• Preparing daily reports: Generating reports on occupancy, revenue, and other financial data for management.

• Reconciling accounts: Matching financial records with bank statements and other relevant data.

• Processing invoices and preparing guest bills: Ensuring accurate invoicing for guest checkouts.

• Auditing financial statements: Monitoring and checking accounting ledgers and financial statements. EDUCATION

John A Logan College

Associate's Degree, Accounting

Carterville, IL

2000

CERTIFICATIONS

CPR

SKILLS

Customer Service • Communication • Problem-Solving • Attention to Detail • Time Management REFERENCES

Janine Maria Puerta FD Mgr, Holiday Inn Express South Lake Buena Vista Jan 2018

• 407-***-**** Ext 77161

Kelly Cowan GM, Holiday Inn Express South Lake Buena Vista Jan 2018

• 407-***-**** Ext 77451

Contact this candidate