Operations Leader with Frontline Management Experience
Resume:
Ripanjot kaur. ***********@*****.*** 204-***-****
Personal Summary
Hardworking and dependable individual with a positive attitude and a strong willingness to learn. Eager to take on a new opportunity where she can contribute to a team, provide excellent service, and grow professionally. Known for being punctual, respectful, and easy to work with, and ready to take on responsibilities in a fast-paced work environment.
Skills
Data Entry and record keeping
Leadership
Microsoft Office (Word, Excel, Outlook)
Time Management and Prioritization
Communication and Interpersonal Skills
Understanding of administration Environments (basic)
Education
High school Patran,Punjab India
Stream - Medical (82 % overall)
Capilano University (Surrey, BC )
Associate of arts- biology
Work Experience
Shift manager (Jan 2022– Present)
McDonald’s— dauphin Manitoba
To ensure smooth restaurant operations during assigned shifts, including staff supervision and customer service.
Lead, motivate, and support crew members to maintain high work standards and team morale.
Handle customer complaints professionally and ensure a positive guest experience.
Oversee cash registers, manage shift cash-out procedures, and ensure accurate financial reporting.
Ensure all food safety, cleanliness, and health regulations are strictly followed
Resolve operational or staff-related issues quickly to avoid disruptions during service.
Act as a link between crew members and higher management, sharing feedback and updates.
Dollar tree: dauphin (present)
Assistant store manager : operations
To assist the Store Manager in overseeing all operational aspects of the store, ensuring efficiency, profitability, and a great customer experience, while maintaining Dollar Tree’s policies and standards.
Oversee daily cash register operations, deposits, and safe procedures.
Enforce operational procedures including safety and loss prevention protocols.
Train, schedule, and supervise store associates.
Delegate tasks and follow up on completion.
Assist with hiring and onboarding of new employees.
Deliver exceptional customer service; resolve customer complaints professionally.
Ensure the team is engaging with customers and helping them find what they nee
Help analyze sales trends and performance metrics.
Work with the Store Manager to drive sales and meet store goals.
Food counter attendant ( 02/2020 to 02 /2022 )
Triple oz - Surrey BC
Provided front-desk Greet customers in a friendly and professional manner
Take customer orders accurately using the POS system
Prepare and assemble food items such as burgers, sandwiches, and sides
Prepar
Package food for dine-in, take-out, or delivery with attention to detail
Follow food safety, hygiene, and health regulations at all times
Process cash, credit, and debit transactions accurately
Provide correct change and issue receipts
Handle customer inquiries and complaints politely and promptly
Walmart: Dauphin 2023 to 2025
Fashions associate
Greet and assist customers in a friendly, professional manner.
Help customers find sizes, styles, and suggest fashion items.
Answer questions about pricing, promotions, or availability.
Handle returns or concerns courteously.
Follow Walmart’s visual merchandising standards (folding, hanging, spacing).
Rotate stock to ensure freshness and promote seasonal items.
Work with other departments to support store goals.
Attend briefings or team huddles for updates and daily tasks.
Communicate customer feedback to supervisors or team leads.
Relevant Courses and Certifications
Office Administration
Microsoft excel
Microsoft word
CPR and first aid - 2025
Achievements
Contributed to COVID-19 response through active involvement in vaccine rollout and testing initiatives.Supported mass testing operations, successfully handling over 1,500 COVID-19 tests with accuracy and care. Assisted in community outreach to promote vaccine awareness and increase public participation.Played a key role in maintaining safety protocols and providing frontline public health support.
References :
Inderpreet Kaur ( assistant manager) McDonald’s
Hiren patel (store manager) dollar tree
Arshpreet Kaur ( shift manager) McDonald’s
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