Proactive Frontline Customer Service Professional

Latoya White

*** ****** ****** ****** ******, NY 10301 929-***-****

●*************@*****.***

Professional Summary & Qualifications

Proactive customer service focused professional with experience in:

●Clerical duties including filing and using copy/scan/facsimile equipment

●Taking inventory and ordering supplies

●Accepting payments and processing monetary transactions

Professional Experience

Seasonal Aide 10/18-10/21

NYC Parks New York, NY

●Clean and maintain parks, playgrounds, and surrounding areas.

●Sanitize comfort stations and other park facilities using brooms, mops, and cleaning solutions.

●Maintain lawns and other green spaces, using mowers, weed whackers, leaf blowers, and other tools.

●Remove graffiti from a variety of surfaces, using chemical and organic solvents.

●Provide exceptional customer service for all park patrons and guests, giving directions, and assisting with general inquiries.

Grant Associates 03/2015-05/2015

Scanning Specialist New York, NY

●Operated personal computers, scanners, photocopiers.

●Transformed hard copy files to electronic laser-fiche records by scanning.

●Audited files for completion, making note of discrepancies and missing information.

●Adhered to city and company compliance codes for confidentiality.

●Maintained and organized file room, ensuring items were properly stocked and labeled.

Independent Contractor 09/2001-08/2014

Child Care Provider

●Purchased all office and cleaning supplies, monitored inventory, ordered items within budget.

●Maintained written and verbal correspondence with parents/guardians regarding progress and behavior.

●Ensured that family contact information was up to date.

●Created and adhered to calendar of events, appointments, pick up/drop off times, and personal care needs.

●Monitored activities, ensured a safe play environment, and provided for children’s well-being through proper nutrition and hygiene.

99 Cent Store 08/2005-01/2006

Cashier

●Greeted customers as they arrived and ascertained their need for assistance.

●Processed all cash and credit card transactions via a point-of-sale system.

●Provided merchandise information and resolved customer complaints.

●Maintained a clean area by sweeping, mopping, and discarding waste.

Education

Grant Associates New York, NY

General Academic & Liberal Arts Studies

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