Administrative Specialist and Front Desk Professional
Resume:
Dixie Hodson
Harper, TX *****
***********@*****.***
Work Experience
Front Desk Receptionist
Whitworth Family Dentistry-Fredericksburg, TX
August 2024 to February 2026
• Greet patients, answer phones, onboard new patients and insurance companies
• Verify insurance coverage, process claims and statements, collect balances due
• Schedule patient appointments, make changes as necessary and keep doctors, hygienists and RDAs updated on scheduling changes.
Reservation Manager
Absolute Charm Reservation Service-Fredericksburg, TX February 2017 to April 2024
1. Oversee front end office operations
2. Preform detailed operations of the backend office. Including but not limited to: 3. Send New Owner Paperwork
4. Assist Owners with operating software and apps
5. Enter new properties in software and third party OTAs 6. Schedule photos, inspections and any other maintenance that is needed 7. Field complaints from guests and offer solutions to problems both with guests and owners. 8. Perform any additional tasks requested by CFO my immediate manager Retail Banker II
Woodforest National Bank-Fredericksburg, TX
June 2016 to November 2016
Working knowledge of Bancline, Teller plus, Mozart banking software as well as Card Wizard. Customer Service and Sales including assisting customers with deposit, check cashing, new accounts and loans. Marketing for new business and add on accounts for existing business. Office Assistant
Cotton Gin Village-Fredericksburg, TX
August 2015 to March 2016
All aspects of general office. Data entry, filing, answering phones. Prescription Care Rep, for Medicare D
APAC/EGS-Corpus Christi, TX
September 2013 to August 2014
Assist Medicare D patients with refills of their medication & provide information regarding accounts. Insurance Agent
United Insurance Comany (Kemper)-Indianapolis, IN
January 2013 to May 2013
Collect insurance premiums, service existing accounts, up-sell product. Sales Associate
Wilcox Furniture-Corpus Christi, TX
January 2010 to January 2011
Heavy Sales and Customer Service
Realtor
Windward Properties-Corpus Christi, TX
May 2002 to May 2010
Marketing, sales, customer service. Negotiating contracts terms. Understanding, writing, and explaining contracts to clients. Million Dollar Producer.
Office Manager
D&J Electronics, Inc.-Corpus Christi, TX
February 1996 to May 2002
Heavy customer service. General accounting, AR/AP compiling and paying tax liabilities. Inventory control, statement of accounts and prepare bids.
Secretary/CSR
State Farm Insurance-Corpus Christi, TX
April 1983 to January 1994
Heavy customer service. General office. Underwriting, rating and processing applications & change forms for new & existing business. Filing and processing claims. Market other lines of business. Education
Pathfinders, REI Corpus-Christi, TX
January 2002 to December 2013
Skills
• General Office duties eg. Data Entry, Filing, multi-phone lines (10+ years)
• Microsoft Office, Quickbooks (10+ years)
• Excel (1 year)
• Sales (10+ years)
• Customer Service (10+ years)
• Mozart, TellerPlus, Bancline and Card Wizard (Less than 1 year) Certifications and Licenses
Life & Health Insurance License
Real Estate License
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