Administrative Professional with 20+ Years Experience
Resume:
Nicole Cossett
New Orleans, LA *****
*********@*****.***
Professional Summary
I have over 20 years of administrative and organizational clerical experience. My years of working in the administrative industry in different entities along with my degree in Administrative Office Technology has abled me to utilize my skills and increase my knowledge so that I can be successful in any position. I am a team player, I love and enjoy working with people and helping people. Authorized to work in the US for any employer
Work Experience
Health Coordinator
AbsoluteCare-New Orleans, LA
August 2025 to Present
• Develop and coordinate health programs, services, and outreach initiatives.
• Conduct patient or community health assessments to identify needs and gaps in care.
• Monitor compliance with healthcare regulations, organizational policies, and safety standards.
• Maintain accurate and confidential health records and documentation.
• Assist with scheduling, referrals, insurance verification, and data collection.
• Collaborate with medical staff, case managers, and community agencies to support health-related goals.
• Provide health education and resources to individuals or groups.
• Organize wellness screenings, vaccination events, or health campaigns.
• Track outcomes and generate reports to measure program effectiveness.
• Support quality improvement initiatives.
• Serve as a point of contact for patient concerns, care coordination, or crisis response. Administrative Coordinator III
Acadiana Cares/DHH/Tuberculosis Control-New Orleans, LA March 2021 to August 2025
Intergy and Intergy EHR Software
Greet patients and register new and follow patients Assist patients to complete all necessary forms and documents Verify and update patients information in EHR
Inform patients of office procedures and policy
Move patients through appointment as scheduled
Answer and manage incoming calls
Respond and comply to requests for information
Schedule patient appointments
Confirm upcoming appointments
Create new file for referrals
Arrange supporting document for insurance claims.
Unit Coordinator
West Jefferson Medical Center-Marrero, LA
November 2020 to February 2021
Keep track of patients coming in and out of unit.
Make sure nurses consults are called in timely.
Responsible for paging and calling doctors when needed for patients update. Responsible for making sure the flowsheet is documented in EPIC. Make sure medications are properly issued to nurses when tubed down to unit. Make sure labs are taken down timely.
Responsible for documenting the flow of patients when they are discharged. Make sure unit has supplies, proper linen and PPE equipment needed. Hospital unit clerks schedule lab work, tests, and X-rays per physician orders. Responsible for making copies and faxing documents. Greet visitors, answer incoming calls, and route callers to the right department or patient room. Population Health Specialist/Call Center Rep
DePaul Community Health Center-New Orleans, LA
June 2018 to October 2020
Check patients in and out in the EHS system.
Make sure patients are scheduled for there return appt. Make sure all necessary information is correct in system in case patient needs to be contact. Make sure insurance information is updated in system. Make sure calls are made for reminder appt.
Scan documents in that's needed to complete file.
Computer literate
Excellent typing skills
Outstanding customer service skills
Administrative Coordinator III
Dept. of Health and Hospital (OPH)-New Orleans, LA December 2017 to May 2018
• Check patients in and out in (EHS System)
• Schedule appointments for new and follow patients
• Responsible for getting labs and referrals off fax
• Make sure all labs and referrals are scanned into patients electronic charts
• Make sure nurse has labels to properly label specimens
• Make sure new patients complete intake form
• Insurance verification
Personal Care Assistant
Family Resources Unlimited-Metairie, LA
April 2013 to December 2017
• Provides private personal care for clients and their family.
• Remarkable experience in assisting and providing direction to clients in regard to their personal care.
• Assist in maintaining good personal hygiene.
• Responsible for maintaining the plan of care.
• Ability to maintain accurate records of the client's daily activity.
• Assist ith Medical Billing
• CPR certified
Administrative Coordinator II
Delgado Community College, Admissions & Enrollment Services-New Orleans, LA April 2017 to November 2017
• Assist students in "CHAT" with the admissions and enrollment requirements and procedures.
• Assist students with the basic financial aid process, the requirements and the requested documents needed to process financial aid.
• Assist students in directing them to the correct department depending on their needs.
• Assist students with any questions or concerns about the college
• Type transmittals for received and scanned documents. Pharmacy Benefit Clerk
People's Health-Metairie, LA
August 2016 to March 2017
• Assist members with the coherence of their medication.
• Make outgoing phone calls to members to assist with the refills of medication.
• Make outgoing phone calls to preferred Pharmacy to call refill in per member.
• Make follow up phone calls to members and Pharmacy if needed.
• Make outgoing phone calls to prescribing doctor for authorization when needed. Secretary
LCMC Health Organization, Children's Hospital-New Orleans, LA November 2015 to June 2016
• Communicates and provides assistance to medical staff and hospital visitors.
• Interfaces with PCP offices and/or insurance companies to obtain patient records, referrals and/or authorizations for clinic appointments, diagnostic tests and surgical procedures.
• Prepare for upcoming clinics by gathering patient information from EDM (electronic repository) from prior appointments and placing new patient paperwork into temporary chart.
• Assist with office administrative duties such as faxing, answering multiple phones, and assisting physicians with special request.
• Type's departmental correspondence according to professional standards of communication. Education
Some college
Administrative Office Technology (Associate)
Delgado Community College-New Orleans, LA
Legal Secretary (Certificate)
Delgado Community College
Skills
• Microsoft Outlook Calendar
• Working as a personal assistant
• ERP systems
• Personal injury law
• Grocery store
• Infants
• SaaS
• Sales
• Clerical Experience
• Technical Proficiency
• Personal assistant experience
• Equipment maintenance
• Organizational skills
• Maintaining patient confidentiality
• Cash handling
• Microsoft Office
• Client communication
• Report writing
• Remedy
• Medical Scheduling
• Phone communication
• Yardi
• Executive administrative support
• Packaging
• Employee relations
• Guest services
• Health information regulatory compliance
• Data analysis skills
• Payroll management
• Public health
• Payroll
• Research
• Office management
• Hospitality
• Relationship management
• Medical office management
• EMR Systems
• Food preparation
• Professional email communication
• Health information exchanges (HIE)
• Accounts receivable
• Customer service
• Computer operation
• QuickBooks
• Cash register
• Team management
• Written communication
• Working as an executive assistant
• Restaurant experience
• Data management
• Clinic experience
• Cashiering
• Managing patient records
• EXCEL (3 years)
• Canva
• Oracle
• Outpatient
• Patient care
• Customer complaint resolution
• Accounting
• Constant Contact
• Grammar Experience
• Human resources
• Wills, trusts, & estate law
• Supervising experience
• Computer Literacy
• Public speaking
• HIPAA
• Phone answering
• Budgeting
• OUTLOOK (5 years)
• Scanning
• Google Docs
• Order entry
• Accounting and finance experience
• Providing product information
• Project task coordination
• Retail math
• Communication skills
• Administrative Assistant
• Project coordination
• Home care
• Photocopying
• Medical Records
• Presentation preparation
• POWERPOINT (5 years)
• MS EXCEL (Less than 1 year)
• Insurance Verification
• Driving
• Caregiving
• Warehouse experience
• Load & unload
• Multi-line phone systems
• Clinical trials
• Filing
• Property maintenance
• TILA
• Dispatching
• Food service
• Achieving HIPAA compliance
• Multitasking
• CRM software
• Employee engagement
• Electronic health records (EHR) management
• Clerical experience
• Order assistance
• Medical Office Experience
• Administrative experience within healthcare
• Basic math
• English
• Google Workspace
• Analysis skills
• Problem solving
• Customer support
• Ambulatory surgery center experience
• SAS
• Cash management
• Barista experience
• Customer inquiry handling
• Fundraising events
• Task prioritization
• Document management
• Serving
• Typing
• Clinical research
• Heavy lifting
• Store management
• Proofreading
• Data entry
• Health insurance management
• Writing skills
• Office (as sales environment)
• Time management
• Epic
• Word Processing
• Administrative experience - Administrative experience (6-10 years)
• Spreadsheet charts
• Event planning
• Property management
• ACCESS (1 year)
• Microsoft Access
• Appointment scheduling
• Guest Services
• Management
• Windows
• word
• Customer relationship building
• Procurement
• POS
• Health information data integrity
• Health information security
• Leadership
• Direct patient care
• Attention to detail
• Medical terminology
• Handling customer inquiries
Certifications and Licenses
Ethics in the Workplace
June 2018 to Present
Preventing Workplace Discrimination & Harassment
June 2018 to Present
HIPAA
June 2018 to Present
First Aid Certification
CPR Certification
Driver's License
TWIC Card
Property & Casualty License
Non-CDL Class C
Additional Information
COMPUTER SKILLS
MS Excel, Word, Outlook, Works, Access, PowerPoint, Windows
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