Entry-Level IT Support Specialist

Brenden Wilson

Email: *******************@*****.*** Cell: 205-***-****

Address: **** **** *** ***, **** CO 80516

SUMMARY

Entry-level IT support professional; Bachelor of Science in Computer Science, recently completed the Google IT Support Professional Certificate - a hands-on IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security

TECHNICAL SKILLS

● Operating Systems: Windows 10/11, Linux, Windows Server (lab environment), macOS

● Microsoft Technologies: Active Directory (user/group management), Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Azure fundamentals

● Networking: DNS, DHCP, TCP/IP, basic network troubleshooting

● Virtualization: VirtualBox (lab use), foundational Hyper-V/VMware concepts

● Tools: Remote Desktop, Command Line, Git

● Other: Hardware troubleshooting, documentation, process improvement

EDUCATION

Bachelor of Science in Computer Science

University of Mississippi, Oxford

August 2019 - May 2023

GPA: 3.4

Google IT Support Professional Certificate

Coursera (Completed 2026)

PROFESSIONAL EXPERIENCE

Ricoh Production Print Solutions LLC

September 2024 - Present

● Coordinate across departments to meet high-volume production deadlines

● Assist with onboarding new hires and guiding them through internal systems

● Identify and resolve operational bottlenecks to improve workflow efficiency

● Maintain organized documentation to support team processes

● Demonstrate strong customer service in a fast-paced environment

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