cash handling, customer service,admin

JOYCE BROWN

Houston, TX ***** ************@*****.*** 832-***-****

Authorized to work in the U.S. Willing to relocate Professional Summary

Highly organized and motivated Office Manager with over 20 years of experience overseeing front-desk operations, administrative support, and customer service for high-volume offices. Proven ability to streamline workflows, manage staff, and maintain accurate records to ensure efficient day-to-day operations. Skilled in Microsoft Office Suite (Word, Excel, Outlook) with strong attention to detail, problem-solving, and communication skills. Recognized for fostering positive team environments, mentoring employees, and improving overall productivity. Dependable, punctual, and adaptable — committed to excellence, efficiency, and delivering top-tier service to clients and colleagues. Work Experience

● Office Manager

Harris County Tax Assessor Collector – Houston, TX October 2019 – August 2025

- Oversee daily office operations, staff supervision, and workflow coordination for a high-traffic county office.

- Manage payroll, attendance records, and employee relations while ensuring compliance with organizational policies.

- Streamline office procedures and implement efficient filing and documentation systems.

- Provide excellent customer service by addressing inquiries, resolving complaints, and maintaining professionalism.

- Train and mentor new hires on policies, work processes, and customer service standards.

- Track labor, sales, and inventory to maximize operational performance and returns.

- Communicate policy updates to staff and ensure consistent adherence across departments.

- Develop and facilitate employee training programs to enhance team productivity and engagement.

● Lead Clerk ( Front-line supervisory support position) Harris County Tax Assessor Collector-Houston, TX l 2017 - 2019

-Provide direction and support to other clerks or staff in a specific section

-Ensuring accuracy and compliance with office procedures.

● Window clerk

Harris County Tax Assessor Collector. - Houston, TX l 2010-2017

-Provide front-line customer service

-Process vehicle transfers and registration

-Process property tax transaction

-Collect fees and payments.

-Handle cash and balance

● Store Manager

ACE Cash Express Inc. – Baytown, TX June 2006 – June 2009

- Directed daily store operations, managed staffing, and ensured compliance with company standards.

- Delegated assignments to maintain store coverage, meet sales goals, and enhance customer satisfaction.

- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.

- Build strong customer relationships to increase loyalty and repeat business. High School Diploma

Evan E. Worthing High School – Houston, TX

Skills

- Office Management & Administration

-Staff Leadership & Training

- Workflow Optimization

- Policy & Procedure Development

- Payroll & Recordkeeping

- Customer Service & Conflict Resolution

- Inventory & Supply Management

- Clerical & Administrative Support

- Microsoft Office (Word, Excel, Outlook)

- Attention to Detail & Time Management

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