Senior System Engineer Enterprise IT & Cloud
Resume:
EDWARD HAMILTON
*****@*******.***
SUMMARY
System Engineer with 30+ years of experience managing and supporting enterprise IT environments across government, healthcare, and corporate sectors. Expertise in Active Directory, Exchange, VMware, and Microsoft 365 with strong skills in server administration, patch management, and virtualization platforms. Hands-on experience with Azure and AWS cloud services, SAN storage, and backup/disaster recovery solutions. Adept at implementing security controls, compliance standards, and access management to safeguard enterprise systems. Proven track record in system upgrades, migrations, and performance monitoring to ensure high availability and reliability. Skilled in providing Tier 3 support, documentation, and user training to optimize operations and reduce incidents.
EDUCATION
Associate of Science (AS) in Information Technology Colorado Technical University, Colorado Springs, CO
CERTIFICATION
HPE Server Certified – MCP - VCP
EXPERIENCE
ExxonMobil / Pantheon – System Admin/Server Engineer (Jan 2025 – June 2025)
Managed and supported Windows virtual machines ensuring optimal performance, availability, and security.
Administered Active Directory services including user/group management, GPOs, and access control policies.
Utilized VMware vSphere for environment virtualization, provisioning, and maintenance of critical workloads.
Performed system performance monitoring with SolarWinds, generating proactive reports and alerts.
Collaborated with cybersecurity teams to remediate vulnerabilities, enforce compliance, and implement patches.
Maintained documentation of server configurations, standard operating procedures, and best practices.
Provided Tier 3 support and on-call troubleshooting for remote server infrastructure.
Led system upgrade and migration projects, validating system stability and availability post-deployment.
HP Inc. – System Engineer (Mar 2022 – Oct 2024)
Delivered Level 3 support for HP ThinClient desktop and mobile platforms, resolving escalated customer issues.
Conducted software testing and validation for hardware/software components in customer environments.
Reproduced customer issues in lab environments for accurate root cause analysis. Maintained and utilized AWS, OneView and Azure environments for customer issue RCA testing.
Partnered with R&D teams, providing detailed issue documentation and recommendations for resolution.
Served as SME for VMware Horizon View VDI client agents and infrastructure case issues.
Developed and maintained test scripts, validation reports, and compliance documentation.
Implemented automation of repetitive validation tasks using PowerShell scripting to improve test efficiency.
Provided knowledge transfer sessions for internal QA and support engineers.
Woodlands Specialty Hospital Everiz LLC – Senior IT Support Engineer (Apr 2020 – Mar 2022)
Directed IT infrastructure, networking, and support operations for the hospital’s computing environment.
Maintained HIPAA compliance and conducted security risk assessments for healthcare IT systems.
Managed dual-domain Active Directory, DNS, and DHCP environments.
Oversaw VMware ESXi environments, including installation, patching, and performance monitoring.
Configured local and cloud-based backups with Synology NAS and SonicWall appliances.
Monitored and remediated endpoints using SentinelOne antivirus and security tools.
Managed PBX telephony systems (Grandstream) and vendor-hosted PHR applications.
Developed IT policies, training staff on security awareness and system best practices.
ExxonMobil / Matrix – VMware Analyst (May 2018 – Apr 2020)
Worked in an Agile environment, participating in scheduled Sprints, Planning and Daily Stand-ups. Pairing and Sprint Retro were common initiatives.
Installed, configured, and managed VMware vSphere infrastructure (vCenter, ESXi, vDS).
Monitored and optimized performance using SolarWinds, VROps, VR Log Insight, and SCOM.
Applied firmware, ESXi patches, and VM updates to maintain compliance and security.
Led VMware-to-HCI platform migrations, ensuring minimal downtime.
Configured Veeam Backup & Recovery, establishing first DR/BCP environment at XTO.
Automated VM/server deployments using VMware vRA private cloud tools.
Coordinated with vendors (VMware, Dell) to resolve escalated technical issues.
Processed and tracked system changes via Remedy ITSM ticketing system.
OTSI/HPE – Infrastructure System Engineer / Data Center Engineer (Sept 2015 – Apr 2018)
Built, deployed, and maintained Windows, RHEL, and VMware ESXi servers.
Supported HPE Synergy, C7000 enclosures, and ProLiant servers for lab infrastructure.
Administered SCCM deployments, patch management, and compliance enforcement.
Configured SAN storage (3PAR, EVA, MSA) for lab test environments.
Designed and maintained secure VLANs, IRF, FCoE on HPE 5900 switches.
Coordinated with offshore teams for remote testbed access and setup.
Delivered structured documentation of lab builds, server configurations, and compliance reports.
Participated in weekly project planning and milestone reviews for lab operations.
Kforce/HPE – VMware Engineer / Infrastructure Systems Engineer (Contract)
Houston, TX Sept 2014 – Sept 2015
Designed and implemented VMware vSphere 5.5 test lab environment.
Deployed and configured Active Directory domain controllers and redundant environments.
Integrated 10Gb backbone networking with HP switches for high-speed performance.
Implemented XenDesktop 6.5/7.5 VDI environments for testing and validation.
Deployed patch management with Windows WSUS for compliance.
Configured HP MSA SAN storage and managed shared storage provisioning.
Designed and implemented HP Data Protector backup and recovery solutions.
Maintained lab environment documentation for engineering validation.
TEKsystems/HPE – Systems Hardware Engineer (Contract)
Houston, TX Mar 2013 – Sept 2014
Supported HP R&D data Center infrastructure, including servers and storage.
Migrated physical servers to VMware ESXi, consolidating datacenter hardware.
Implemented HPE OneView monitoring for hardware visibility.
Built and remediated Windows, Linux, and HP-UX servers for engineering projects.
Provided network support across a 6,000 sq. ft. datacenter.
Managed SAN storage (EVA, 3PAR) and VMware infrastructure.
Conducted Data Center power/space planning for new hardware deployments.
Documented test environments for engineering and compliance reporting.
Mphasis/HPE – Hardware Systems Analyst / Lab Manager (Contract)
Houston, TX Sept 2010 – Mar 2013
Managed Active Directory 2003 environments and replicated domain controllers.
Built and managed VMware ESX 4.x/5.0 test labs for HP hardware/software validation.
Conducted P2V migrations of HP ProLiant servers to VMware platforms.
Deployed and maintained SCCM 2007 servers for patching and monitoring.
Managed C7000/C3000 enclosures and blade servers.
Conducted root cause analysis (RCA) for customer hardware/software issues.
Performed integration and benchmark testing across multi-OS platforms.
Generated detailed reports and documentation for HP engineers and management.
Facilitek Services / RRI – System Support Specialist
Houston, TX Nov 2009 – Sept 2010
Provided monitoring and support for HP blade servers using HP SIM and SCOM.
Delivered on-site/off-site datacenter support for hardware failures and performance issues.
Configured and deployed Windows Server 2008 as part of refresh projects.
Implemented VMware server consolidation, migrating workloads from physical to virtual.
Managed backup operations (Backup Exec) ensuring integrity and SLA compliance.
Supported user account changes and outage triage via ticketing system.
Produced weekly reports on SLA compliance, incident queue, and performance metrics.
Commissioned and decommissioned servers, documenting lifecycle activities.
US Department of Veterans Affairs – System Engineer
Hampton, VA Apr 2003 – Mar 2009
Supported 24/7 availability for 30+ servers, 2,500 desktops, and 2,100 VHA users.
Administered NT/W2K servers, Exchange messaging, AD, DNS, WINS, and clustering.
Migrated Exchange 5.5 to Exchange 2003 mailboxes (3,500+ users).
Deployed and configured SCOM 2007, improving server monitoring/alerting.
Created, tested, and documented desktop imaging and provisioning processes.
Supported Blackberry servers and mobile device deployments.
Primary support for Tandberg AV.
Supported efficient connectivity for Federal case adjudication for Federal Judges.
Provided Tier 3 escalation support and end-user training for hospital staff.
Maintained documentation for audits and compliance requirements
Military
USAF Aug 1983 – Sept 1987
Security Police Law Enforcement K9 Handler
USMC July 1981 – Aug 1983
Infantry Support Marksman
Contact this candidate