Results-Driven Sales & Customer-Service Expert

Judith Davis

**** **** **. ******, ** *****

909-***-**** ***************@*****.***

Professional Summary

Results-driven and detail-oriented professional with over 6 years of experience in sales, customer service, and community outreach. Skilled in relationship building, conflict resolution, and meeting sales goals. Proven ability to educate customers, manage accounts, coordinate events, and train team members. Adept at working in fast-paced environments while maintaining accuracy and a high level of customer satisfaction.

Core Competencies

● Customer Relationship Management (CRM)

● Sales & Lead Generation

● Upselling & Cross-Selling Strategies

● Conflict Resolution & Problem-Solving

● Account Management

● Volunteer & Event Coordination

● Call Center Operations

● Technical Troubleshooting

● Order Processing & Fulfillment

● Team Training & Mentorship

● Communication & Interpersonal Skills

Professional Experience

Door-to-Door Sales Representative

Charter Communications, Riverside, CA Apr 2021 – Oct 2024

● Delivered in-home sales presentations to prospective customers, promoting internet, TV, and phone services.

● Maintained comprehensive knowledge of product offerings, pricing plans, and industry standards.

● Coordinated installation schedules between customers and corporate service teams.

● Followed up with customers to ensure satisfaction and identify upsell and cross-sell opportunities.

● Trained and mentored new hires on sales techniques, customer engagement, and compliance standards.

Customer Service Representative

Charter Communications, Ontario, CA Dec 2018 – Apr 2021

● Handled high-volume inbound calls, providing technical support for internet and landline services.

● Utilized CRM systems to document customer interactions, troubleshoot issues, and escalate complex cases.

● Educated customers on self-service troubleshooting tools and account management options.

● Assisted customers with setting up and managing Spectrum online accounts.

Outreach Coordinator

James Ramos for State Assembly, Rancho Cucamonga, CA Jun 2018 – Nov 2018 ● Recruited, scheduled, and managed volunteers for campaign activities. ● Coordinated and executed fundraising events to support campaign objectives.

● Collected and processed voter registration forms; assisted constituents with voter registration procedures.

● Managed daily office operations, including opening and closing duties.

Warehouse Associate

Walmart Distribution Center, Ontario, CA Oct 2017 – Jun 2018

● Operated forklifts and other warehouse equipment to move, pick, and pack orders for shipment.

● Ensured accuracy and quality control in order fulfillment.

● Assisted in cross-departmental operations to meet tight deadlines.

Education & Certifications

● Sales Professional Certificate – Aug 2020

● Associate Degree – Jun 2012

● High School Diploma – Jun 2010

Technical Skills

● Microsoft Office Suite (Word, Excel, Outlook)

● CRM Software (Salesforce, Spectrum CRM)

● Inventory Management Systems

● Point-of-Sale (POS) Systems

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