Compassionate Social Services Professional with Leadership

Diamond Pierre-Brown

Far Rockaway, NY *****

************@*****.*** 516-***-****

Authorized to work in the U.S. for any employer

Professional Summary

Compassionate and experienced professional with a diverse background in social services, security, childcare, and administrative support. Known for exceptional leadership, crisis management, and communication skills. Proven ability to maintain safety, deliver client- centered care, and manage teams in high-pressure environments. Passionate about helping others and committed to providing dignified, empathetic support to vulnerable populations. Work Experience

Personal Care Aide

Heart 2 Heart – New York, NY October 2024 – Present

• • Assist clients with daily living activities including personal hygiene, dressing, and meal preparation

• • Monitor health conditions and ensure medication compliance

• • Provide companionship and emotional support to enhance client well-being

• • Maintain accurate records of care and report changes in client condition to healthcare professionals

Group Leader

Educational Alliance – New York, NY July 2023 – August 2023

• • Designed and implemented educational and recreational programs for youth

• • Fostered positive learning environments focusing on leadership, health, arts, and fitness

• • Ensured daily compliance with program standards and safety protocols Shift Supervisor

Homeless Shelter – Bronx, NY May 2022 – July 2023

• • Supervised shelter operations, ensuring safety, cleanliness, and service delivery

• • Managed Residential Aides and Security Officers; scheduled shifts and monitored performance

• • Oversaw client access to critical services including meals, laundry, and medications

• • Conducted inspections, incident reporting, and shift change communication Residential Aide

New York, NY July 2019 – September 2022

• • Monitored resident safety through wellness checks and CCTV surveillance

• • Maintained order and compliance within DHS protocols

• • Handled inventory, visitor logs, and shift documentation Babysitter/Nanny (Self-Employed Contractor)

Brooklyn, NY June 2010 – November 2021

• • Provided full-time childcare, including meal preparation, tutoring, and creative activities

• • Maintained structured routines and ensured a safe environment

• • Performed light housekeeping and supported children's emotional development Security Guard

New York, NY October 2016 – November 2020

• • Ensured safety across retail, office, and shelter environments

• • Monitored access, conducted patrols, and enforced policies

• • Reported incidents and maintained detailed logs Cashier

Brooklyn, NY May 2015 – August 2016

• • Processed transactions, handled cash, and resolved customer concerns

• • Maintained cleanliness and collaborated with kitchen staff Assistant Teacher

Brooklyn, NY May 2013 – May 2015

• • Supported learning for children aged 6 months to 13 years

• • Reinforced educational goals and communicated progress to parents Education

High School Diploma

Brooklyn Community Arts & Media High School – Brooklyn, NY Graduated: June 2013

Certifications

• • Mandated Reporter (May 2022 – Present)

• • Food Handler Certification (August 2019 – Present)

• • Overdose Prevention – NARCAN (October 2021)

• • F-02 Fire Guard (Valid through September 2024) Skills

• • Personal Care & Companionship

• • Crisis & De-escalation Management

• • Childcare & Youth Development

• • Shelter & Security Operations

• • Leadership & Supervision

• • Microsoft Office Suite (Word, Outlook, PowerPoint)

• • CCTV Monitoring & Front Desk Operations

• • Customer Service & Communication

• • Early Childhood Education

• • Tutoring & Classroom Support

Awards

Talent-Based Award

New York Film Academy (NYFA) – July 2022

Awarded for outstanding portfolio submission.

Additional Information

Hobbies: Screenwriting (15 years)

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