Forklift operator/ warehouseman/ Customer support
Resume:
Kevin Fradiue
Des Moines, IA *****
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Assembler
MMC Assemblies-Des Moines, IA
August 2023 to present
Job consists of assembly for items at various Lowe's locations assembling Barbecue grills, furniture, lawn mowers, and mechanical toolboxes.
Warehouse
Express Employment Professionals) Golden valley supply-Des Moines, IA February 2024 to Present
Construction Helper. Assisting in driver supply drop- of to construction sites. Assembler
MMC Assemblies-Des Moines, IA
August 2023 to February 2024
Job consists of assembly for items at various Lowe's locations assembling Barbecue grills, furniture, lawn mowers, and mechanical toolboxes.
General cleaning
IOWA STAFFING/Shuman-Des Moines, IA
November 2022 to August 2023
Separate recycled items from trash, cleaning and sweeping of site and lifting 50lbs. Forklift Operator
Iowa Staffing/ Quality Manufacturing-Urbandale, IA March 2022 to August 2022
Forklift operations for kitting department. Material Handling supplies and pickup items preparing for sh. Rf scanners used for inventory.
Forklift Operater
Prostaff/XPO Logistics -Desmoines, Iowa
April 2021 to October 2021
Unloading of new products,returns, and putaway and scanning of merchandise with use of Sit-down forklift operations performed.
Data Entry Clerk II
Acro/State Of Iowa
August 2020 to December 2020
Duties consisted of logging information regarding the Work Opportunity Tax Credit Program consisting of logging employment applicant hiring dates, employer information, tracking of applicants information and assisting keeping the information updated using Google Drive Spreadsheet programs, Windows 10, And IOWA Works program to update the unemployment insurance information for the clients. Customer Service
DYNACORP-Desmoines,IA
June 2020 to August 2020
• Answering inbound calls and outbound.
• Assisting customers regarding political surveys questions obtaining 175-250 calls per day. providing detailed information
• Taking brief notes after calls documenting contacts and for follow-up. Line Driver/Forklift Driver
I-2-tech
August 2017 to June 2020
• Responsible for Prepare and enclose all shipping related documents (packaging slips, bills of lading, commercial invoices, dangerous good.)
• Used Oracle system and shipping out orders using UPS, FedEx & DHL systems • Loading and shipping items into trailers.
• Keeping inventory of products with logging track sheets and scanner. Loader/Unloader/Sorter
The Salvation Army-Des Moines-Des Moines, IA
January 2017 to March 2017
Loader /unloader
• Loading/unloading donations, sorting of clothing items, assisting customers.
• Wrap and label each finished pallet to prepare for shipment.
• Loading and shipping items into trailers.
• Responsible for Inventory control.
• Knowledge about shipment and loading unloading material Picker/Packer
Des Moines, IA
October 2016 to January 2017
• Loading of meat and additional goods including labelling of items and inventory. • Preformed packing picking duties as assigned
Customer Service/Billing Specialist
Mass Markets/AT&T - Des Moines, IA
August 2016 to October 2016
Utilities Trainer/Supervisor
ABM
March 2014 to April 2016
• Providing Machine detailed cleaning for Wells Fargo corporate facility requiring usage of floor buffers, swings, waxing, and stain removals.
• Providing training for new employees for utility and general tasks. Technical Support Specialist
Collabera/Wells Fargo
August 2015 to December 2015
• Assisting Wells Fargo home mortgage brokers in system core and navigation issues. • Providing solution support in tasks/ options for home mortgage loans.
• Data Entry tasks were performed using Microsoft Word 2015 and Excel programs. Crew Member
Dunkin'-Donuts
January 2014 to March 2014
Greeting customers in store, preparing coffee drinks, cashiering, janitorial, baking pastry items with donuts. • Assisting customers within drive-thru service.
General Labourer
Spartan Staffing Services
May 2013 to January 2014
Consisted of various tasks such as janitorial cleaning, shipping/receiving, construction, and other related contracted duties.
Customer Service Representative/Phone Banker 1
Collabera/Wells Fargo
September 2012 to May 2013
• Assisting inbound customers with related services such as credit card inquiries, technical support and date issues, balance transfer requests, balance inquiries, and setting up travel strategies.
• Refer services related to products used with computer data entry/multitasking using Word and Excel programs to resolve additional technical problems such as resetting passwords, technical escalations, and online technical logging assistance.
• Answer inbound calls assisting customers resolving technical issues.
• Computer troubleshooting.
Customer Service Representative
CenturyLink
April 2012 to September 2012
• Tasks consisted of answering inbound calls assisting customers resolving technical issues with system data and providing repair tickets, escalations.
• Assisting services for new and existing accounts for internet, home phone, satellite television, briefing notes while multi-tasking using windows, Microsoft word and other related software to process service tools. Credit Specialist
Celebrity Staffing
November 2011 to April 2012
• Providing report information to consumers from bureaus on credit file.
• Assisted customers with credit scores, risk factors information, helping to obtain credit report hard copy, providing reference information associated with fraud investigation and forwarding clients to the appropriate department. •
• Each customer consisted of inbound calls using word document applications through multitasking methods with customer care and resolutions in call canter work environment. Sales Associate/Cashier
Sears/South ridge Mall
April 2011 to November 2011
• Greeting, assisting customers with the appropriate items to maintain company store sales goal daily.
• Provided merchandising tasks, Cash handling procedures required in addition to accepting credit card payments, personal checks, and membership reward conversions, ordering online products for customer using dell systems and provided catalog list of products that can be shipped based upon product order availability quantity.
• Set up store displays, event booths, and assisted in product assembly when needed. Agent
Verizon Wireless
January 2010 to March 2011
Verizon Wireless
January 2010 to March 2011
• Use of business development tools to keep track of client contacts.
• Services consisted of outbound corporation contact offering cellular device upgrade eligibility, phone plans adjustments, providing with price quoting, and estimated new plan coverage. Customer Retention Agent
Direct TV
February 2005 to January 2010
Technician Dispatch Requests
Direct TV
February 2005 to January 2010
February 2005 to January 2010
• Assisted customers with account resolutions with upselling services, billing, technical troubleshooting, escalations, technician dispatch requests, transferring of service.
• Used Windows Seven, Microsoft Word document tools, Windows outlook, multitasking during each call. • Note account based on type of assistance during call and verification information. • Offered options for long term customers for appreciated service.
• Duties consisted of maintaining floors of package-pickups.
• Used forklifts
Microsoft
• Usage of Microsoft Word and Excel performed during data entry with ten-key functions. • Answering inbound calls regarding billing issues for existing and non-existing business customers • Providing resolution to errors in billing.
Education
Bachelor's degree in Computer Networking Technology United Education Institute - Los Angeles, CA
September 1996 to July 1998
High school diploma
Long Beach Polytechnic High School - Long Beach, CA September 1990 to June 1994
Skills
• Banking
• Load & unload
• Business development
• Computer operation
• Merchandising
• Janitorial experience •
10 key typing
• Desktop support
• Baking
• Construction
• Upselling
• Typing
• Microsoft Outlook
• Inventory control
• Data entry
• Forklift
• Cash handling
• Technical support
• Software troubleshooting •
Microsoft Excel
• Network support
• Computer networking •
Shipping & receiving •
Picking & packing
• Dispatching
• Cashiering
• Coffee experience
• Sales
• Oracle
• Packaging
• Customer service
• Cleaning
• Help desk
• Commercial cleaning •
Windows
• Customer retention •
Microsoft Word
• Driving
• Stocking
• Manufacturing
• Forklift
• Assembly
• Load & unload
• Manufacturing
Certifications and Licenses
Forklift Certification
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