Experienced Assistant Manager with Cash Handling Skills
Resume:
Natasha Grant
Yemassee, SC *****
**************@*****.***
Professional Summary
** **** ********* ****** *******. Experienced in managing fast transactions, training new employees, and improving inventory practices. Organizing staff training sessions and activities, Ability to learn and master all types of software quickly, making sure that staff get paid correctly and on time, monitoring staff performance and attendance as well as directing line managers and other employees on employment law and the employer's own employment policies and procedures
Skills
Customer service, Goal-oriented, Self-motivated, Leadership ability, Positive attitude, Time management, Microsoft Office capable, Staff supervision, Organizational skills, Employee scheduling, Motivated team player, Cash handling accuracy, Flexible schedule, Shipment processing, Stocking, Strong communication skills, Active listening skills, Efficient multi-tasking, Customer-oriented, Excellent client-facing and internal communication skills, Excellent writing skills, Solid organizational skills to include attention to detail and multitasking skills
Educational Background
May 2008 Morris College Sumter, SC Bachelor of Science, Business Administration
May 2002 Battery Creek High Beaufort, SC High School Diploma, General Studies
Work Experience
Aug 2018 to Current Calhoun Oil, Parkway Shell Sumter, SC Asst. Manager
Assessed customer needs and recommended appropriate merchandise
Process cash, credit, and check transactions with 5 error rate per shift.
Maintain clean and well-organized sales floor and arranging merchandise.
Complied with policy regarding customer service and sales process
Developed a pleasant store environment by greeting upon arrival.
Managed a team of 6 associates
Trained new employee on sales techniques.
Handle large amount of money for deposit
Accurately processe daily paperwork to be submit to corporate using company software.
Nov 2017 to June 2018 Amazon Distribution Columbia, SC Picker
Complied with policy regarding customer service and sales process.
Locate product in the warehouse using location forms
Pull products from shelves and ensure that they are not damaged
Use racking systems and forklifts to pull order from shelves or stores
Place orders of pallets for shipping purposes
Operate barcode scanners during put-away processes
Pack item kits in accordance to specifications provided by the customer or company
Ensure the accuracy of each order
Ensure a clean working area at all times
Refer to pick reports for work orders
Perform stocking duties and ensure restocking of each product pulled from the inventory
June 2017 to Oct 2017 Sykes, Sumter, SC Credit Card Agent
Complied with policy regarding customer service and sales process.
Answered inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
Worked in one or multiple systems and utilize multiple screens to find information and solve problems
Utilized mechanized systems to initiate and complete service orders and handle customer requests
Maintained working knowledge of all client products, services and promotions
Made recommendations according to customer's needs on features, accessories, upgrades and options
Utilized operational systems to process purchases of products and services
Oct 2016 to May 2017 Tetra Tech, Beaufort, SC Project Coordinator/ HR Dept.
Make certain that employees’ needs are met as the project evolves
Monitor and track employees’ files and handle any issues that arise
Upload daily time sheet for each employee
Handle Payroll along with payroll reconciliation
ADP program experience
Act as the point of contact and communicate project status effectively to all participants
Use project management tools to monitor working hours
Issue all appropriate legal paperwork for employees
Cooperate with Project Managers for the delivery of projects on time
Sign in and out crew
Invoice Reconciliation
May 2015 to July 2016 Gap Factory Outlet, Bluffton, SC Acting Lead/ Sales
Complied with corporate policy regarding customer service standards and sales processes
Managed a team of 5 or more associates during peak and non-peak times
Resolved customer issues in a prompt manner via phone and/or in person.
Specialist for windows, in-store visuals, VPG set, and denim academy
Lead shipment team to ensure that we hit UPH
Lead the process team with markdowns and promotions
Collaborated with sales team to identify areas of improvement and create methods to improve performance.
Ability to lift and carry 30 lbs., climb a ladder to proper height requirement, push and pull mobile shipment fixtures, and maneuver around sales floor and stockroom
Ability to do forecasting and timesheet while opening the store
Ability to handle cash out and in store for deposit
Jan 2013 to Sept 2014 Tucker Oil, Corner Pantry Columbia, SC Assistant Store Manager
Complied with corporate policy regarding customer service standards and sales processes
Promptly completed sales transactions
Managed a team of 5 retail associates
Scheduled retail sales associate shifts with store budget
Resolved customer issues via phone and in person.
Trained new employees on sales, register, company policies, and cleaning checklist.
Processed cash, credit, and check transactions with 5 error rate per shift.
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