Customer Service & Administrative Professional

Carly B. Sharp

Lake Ronkonkoma, NY • 631-***-**** • **********@******.***

Professional Summary

Seasoned Customer Service Representative with a strong commitment to exceptional client service and effective team collaboration. Fast learner with excellent communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while meeting deadlines.

Professional Experience

Coastal Arbor Care – Administrative Assistant

April 2024 – Present

●Prepare and complete weekly bank deposits

●Maintain and update staff timesheets

●Input all timesheets into Google Sheets for tracking and reporting

●Compile and manage data for client billing

Long Island Speech & Myofunctional Therapy – Secretary

August 2022 – April 2024

●Scheduled and confirmed patient appointments

●Maintained accurate and confidential records

●Answered multiple phone lines and handled client inquiries

●Collected and recorded copayments

●Coordinated all procedures from intake through authorization

●Communicated with patients, parents, and caregivers

●Assisted with billing and collection processes

Staffing Solutions Organization LLC (SSO) – Case Investigator Specialist

May 2020 – July 2022

●Processed applicant information through PCG’s online portal

●Reviewed and verified application data and documentation

●Uploaded files and created new records in internal systems

●Denied incomplete or ineligible applications

Suffolk County Department of Social Services: Emergency Services HEAP – Clerk Typist

2013 – 2017

●Answered and directed phone calls

●Performed data entry and maintained accurate records

●Determined eligibility for oil assistance and processed approvals/denials

●Researched and updated client information in the NYS database

●Coordinated oil deliveries with vendors

Coaching Experience

Sachem High School – Head Field Hockey Coach

2014 – Present

Dowling College – Assistant Field Hockey Coach

2013

Albany Academy for Girls – Head Varsity Field Hockey Coach

2004 – 2007

Albany Academy for Girls – Assistant Varsity Basketball Coach

2004

Union College – Assistant Field Hockey Coach

2003

Education

Southern Connecticut State University – New Haven, CT

Bachelor’s Degree in Recreation and Leisure Studies (1996 – 2001)

Internships:

• Wallingford Parks and Recreation – Administrative Internship

• Branford Parks and Recreation – Programming Internship

• Payne Whitney Gymnasium – Head Counselor

Skills

Microsoft Office Suite, Google Workspace, Microsoft Teams, LexisNexis, Internet Research

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