Remote Customer Support Specialist

Danica Avery Lopez

Odessa, Tx *****

432-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dynamic and dedicated professional with a proven track record at Cinergy, excelling in customer service and teamwork.

Known for problem-solving abilities and a friendly demeanor, I thrive in fast-paced environments, ensuring customer

satisfaction and operational efficiency. Committed to fostering positive experiences and achieving team goals through

collaboration and adaptability.

SKILLS

+ Friendly, positive attitude + Teamwork and collaboration

+ Customer service + Problem-solving

WORK HISTORY

CINERGY BAR 03/2025 to 12/2025

Cinergy

+ Demonstrated respect, friendliness, and willingness to help wherever needed.

+ Assisted with day-to-day operations, working efficiently and productively with all team members.

+ Worked flexible hours across night, weekend, and holiday shifts.

+ Used critical thinking to break down problems, evaluate solutions, and make decisions

SERVER 05/2025 to 06/2025

Chilis - Odessa

+ Provided exceptional customer service in fast-paced dining environment.

+ Assisted with order taking and food delivery, ensuring accuracy and timeliness.

+ Maintained cleanliness and organization of tables and dining areas.

+ Collaborated with kitchen staff to facilitate smooth service operations

SALES ASSOCIATE 10/2024 to 05/2025

Bath and Body Works - Odessa, TX.

+ Assisted customers with product selection and inquiries to enhance shopping experience.

+ Maintained store organization and inventory accuracy through regular restocking and merchandise displays.

+ Processed transactions efficiently, ensuring customer satisfaction during checkout procedures.

+ Collaborated with team members to achieve daily sales goals and promote store promotions.

STAFF MEMBER 05/2023 to 07/2023

Boys and Girls Club - Odessa, TX

+ Assisted in organizing and facilitating daily activities for youth programs.

+ Collaborated with team members to create engaging learning environments.

+ Monitored participant behavior to ensure a safe and supportive atmosphere.

+ Provided guidance and mentorship to younger club members during events.

ALL POSITIONS 02/2023 to 06/2023

Bahama Bucks - Odessa, TX

* Self-motivated, with a strong sense of personal responsibility.

+ Worked effectively in fast-paced environments.

+ Skilled at working independently and collaboratively in a team environment.

+ Proven ability to learn quickly and adapt to new situations.

EDUCATION

Odessa College - Odessa, TX

EMT, Expected in 05/2027

Permian High School - Odessa, TX High School Diploma

Business, 05/2025

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