Accounting assisting, Data Entry, File Clerk

Tiffany Williams

************@*****.*** +1-402-***-****

Professional Summary

• To obtain full time employment as a data entry clerk, office clerk, file clerk, accounting assistant associate, and/or office assistant.

Authorized to work in the US for any employer

Work Experience

EDI Technician

Remedy Staffing Temp Agency-Omaha, NE

September 2024 to May 2025

•Managed and assigned work load for EDI teams

•Assigned EDI tasks using Jira system to ensure customer requests were prioritized

•Migrated company files to new system to prevent negative customer impacts

•Responsible for updating info based on technological updates to streamline EDI processes

Debt Collector

BMO US-Omaha, NE

August 2023 to January 2024

Bank of The West/BMO Harris Omaha Ne (remote) Aug 2023-present

Debt Collection

•Taking inbound from and outbound calls to customers on dialer rolodex

•Actively listen, assess client needs, research information, provide customers with answers regarding payment issues

•Collect payments and negotiate payment arrangements with customers to satisfy outstanding balances

•Determine if a customer is eligible for assistance programs BMO offers for their individual hardship

•Collect payments using Speedway system and Biller Console with route and account information data into system

•Notate collection of received payments on account

•Notate reason for delinquency

•Escalate calls to management when the situation calls for

•Help assist co-workers with questions regarding accounts

•Send out requests to colleagues via email for fee waivers, statements to be sent to residence, address change updates

•Help customers set-up auto drafts to avoid their payments being received late

Data Entry/Quality

TD Ameritrade/Charles Schwab-(Omaha NE); (remote

September 2020 to May 2023

•Researched databases for clients. Updated client information and accounts.

•Managed estates for inheritor contact or pending action.

•Modified, confirmed, verified, and terminated cases, accounts, estates, and client information.

•Research and documented errors, Trained and utilized methods to correct errors.

•Updated account information accounts in system

•Corresponded and coordinated with clients for updated information.

•Responsible for data entry and quality of data.

•Trained and utilized multiple data systems and software.

•Created solutions for account errors and issues.

•Reviewed and respond to inheritor emails with standard responses.

•Attach documents and notes to active Estate cases in our EWA( Enterprise Workflow Automation)

•Reviewed and restricted accounts after initial notification of a client’s passing.

•Improved knowledge and skills with training courses.

•Adapted to many different programs, projects, and different data entry processes.

•Performed process reviews on data entry projects. Improved on existing company processes.

Project Coordinator

Aura Telecom-San Jose, CA

January 2020 to April 2020

•Managed a field team to set up data equipment, service installations, and maintenance

•Operated as the primary person of contact for customers and clients

•Established relationships with customers and clients

•Communicated with clients and customers through email and phone calls

•Maintained client and customer contact information database

•Responsible for marketing

•Schedule repairs and site walk visits for field team

•Coordinated and ensured project payments and billing

•Manage and coordinated all team meetings

•Conducted monthly Accounts Receivables/Accounts Payable updates with manager

•Improved knowledge and skills with training courses

File Clerk

San Jose State University-San Jose, CA August 2019 to December 2019

•Organized and sorted previous and current students report cards

•Match student enrolment and graduation dates with corresponding information

•Restoration of documents and report cards

•Utilized university standards to properly sort and file student information

Classroom Assistant

Child Care Careers-San Jose CA

April 2019 to August 2019

•Conducted classroom observations for preparation of lesson planning

•Managed curriculum, activities, and schedules of children

•Ensured nutritious meals for children. Modeled proper table etiquette

•Operated as an on-call classroom aid for several day cares and schools

•Restoration of documents and report cards

Accounting Assistant/Debt Collector

Sonoma Graphics-San Jose, CA January 2019 to February 2019

•Maintained and managed Invoicing

•Responsible for tracking purchase orders

•Managed accounts and billing

•Applied payments to accounts

•Trained and utilized procedures to process accounts receivable and account payable

•Developed reports on accounts to determine accounts withstanding

•Communicated directly with clients to determine payment arrangements

•Trained to determine certain accounts active and certain accounts held

•Trained and utilized the program MAS, to enter, track, and monitor accounts

Documents Prep Specialist

Iron Mountain-Freehold, NJ

April 2018 to July 2018

•Responsible for organizing documents to be scanned to an updated format (PDF)

•Utilize a procedure to care for aged documents to be scanned

•Organized documents to link original documents to scanned forms

•Inspected work for quality

•Utilized company standards for organizing and sorting files and information

File Clerk/Accounting Associate

Interstate Connecting Components-Lumberton, NJ

October 2015 to October 2017

•Directed clients on information regarding products, accounts, and information

•Took on the roll of receptionist

•Office organization (schedules, messages, important meetings, client, and etc.)

•Monitored, updated, and verified client information into database

•Documented payments, inventory, and invoices

•Maintained payment agreements, products, and accounts

•Provided and increased customer relations with the company

•Handled irate customers, clients and office personal

Education

Accounting (Certificate)

Harris School of Business-Cherry Hill, NJ June 2012 to January 2013

Liberal Arts (Associate)

Burlington County College-Pemberton, NJ, US

September 1999 to June 2003

Some college

Liberal Arts & Sciences (Associate's degree)

High school diploma

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