Receptionist & Office Administrator Professional
Resume:
LUSANDA MPENDU
Admin Officer
**************@*****.*** 066-***-**** / 071-***-****
PERSONAL DETAILS
Date of Birth:
Driver’s License:
Code 08
Gender:
Female
Nationality:
South African
Location:
Phillip East; Cape Town
Proficient Languages:
English, IsiXhosa
SKILLS
Relationship building
Administration
Creativity & Innovation
Integrating Theory
Report writing
Data collecting & capturing
Critical thinking
Result Orientated
Interpersonal Skills
Microsoft Office
Presentation
Customer Care
Competency
Coordination
Telephone Etiquette
Planning & Organizing
Facilitation
Verbal and Written Skills
Computer Literacy
Ability to work long hours voluntarily
Ability to work individually and in team
Ability to work under extreme pressure
KNOWLEDGE & UNDERSTANDING OF:
Proficient in Microsoft word/ Microsoft Excel/ Microsoft power point/ Ms. teams
Social Dynamics
Individuals, groups, & communities
Sponsor seeking
PERSAL System
Group work
Public Service Regulations
Understanding of the Human Resource Management
Unemployment insurance act
Batho pele principles
Legislation and regulatory framework (Public Service Act, Public Service Regulations and HR practices and procedures)
Administrative procedures
Personnel management
Stakeholder liaison.
REFERENCES
Ms Zonke Mbali
Social worker – Sobambisana Community Development Programme
Ms Vatiswa Melane
Manager - Sobambisana Community development program
Ms Phelisa Busika
Principal - Kwa-faku Primary School
Mr Siseko Ntatiso
Manager – Markhams
PROFILE
I am a highly dedicated Human Resource Management graduate. I am well equipped with administration work Ms word, Ms excel, Ms teams and power point. I am a great organiser, good record keeping highly ambitions and willing to learn. I can develop acquired abilities in communication, multitasking, training and development. I seek challenging opportunities where I can fully utilise my skills for the success of the organisation as well my career growth.
EDUCATION
Qualification: Human Resource Management Completed: 2020
Institution: Damelin College
Certificate: National Senior Certificate Completed: 2016
Institution: St Matthews High School
Certificate: Basic computer training course Completed: 2020
Institution: Afrika Tikkun Career Development
WORK EXPERIENCE
(March 2022– Current)
Employer: Sobambisana Community Development Programme
Position: Admin Officer
Responsibilities:
-Fielding Emails, Answer telephone calls.
-Give support to consumers based on FAQ sheets and technical scripts
-Booking of appointments for clients.
-Recording school fees
-Good understanding of company procedures to resolve client’s queries
-Answering, screening and forwarding incoming calls when needs be
-Receiving and sorting daily mail
-Managed incoming and outgoing packages, Mail, and deliveries
-Providing photocopy, scanning, and other document management services
-Collecting, analysing, verifying, and capturing data
(December 2020 – December 2021)
Employer: Kwa-Faku Primary School
Position: Admin Clerk Assistant
Responsibilities:
-Conduct information retrieval and data entry via the computer.
-Type correspondence, reports and other materials.
-Maintain moderately complex indexes and files
-Handling administration and capturing (on Persal system) of all leave and booking of members on duty registers
-Assisting with typing and drafting of documents and templates
-Receive and register visitors then direct them as needed
-Record, organize, store, capture and retrieve correspondence and data
-Distribute document/packages to various stake holders
-Perform basic Secretarial and Administrative functions such as, managing the daily, weekly and monthly diary, arranging venue bookings, Typing, faxing, copying, scanning and filling of documents
-Compilation of weekly/monthly/quarterly statistics
-Handle basic financial administration and personnel administration matters
-Organise for events that will take place – Bookings, payments and invoices
-Compilation of Monthly and Quarterly report.
-Perform other duties as requested by the supervisor from time to time.
(16 November 2020 – 31st January 2021)
Employer: Markham’s
Position: Fashion Consultant (Sessional)
Responsibilities:
-Provide assistance to customers
-Responsible for greeting and welcome customers
-Provide informed fashion advise to customers
-Assist to increase sales
-Cash up
-Book for repairs
-Clean the shop before we close for the day
-Fold clothes and put them in order
(19 July 2019– 06 December 2019)
Employer: Kwa-Faku Primary School
Position: Experiential Learning (Volunteer)
Responsibilities:
-Answering calls,
-Taking messages and handling correspondence.
-Maintaining diaries and arranging appointments
-Typing reports
-Preparing and collecting reports
-Learner queries and request
-Making arrangements for events
Contact this candidate