Program Control & PMO Analyst - Banking Services

Chaitra Tallam

Program Control Services Analyst

Hyderabad, India

Email: *************@*****.*** Phone: +91-814******* LinkedIn: www.linkedin.com/in/chaitra-tallam Professional Summary

Program Control Services Analyst with 4.2 years of experience supporting large-scale banking and financial services programs. Expert in PMO governance, program reporting, resource management, and access control across global delivery models. Recognized for ensuring compliance, improving reporting accuracy, and enabling smooth program execution.

Core Skills

PMO Operations, Program & Project Reporting, Resource & Capacity Management, Stakeholder Coordination, Access & Security Management, Procurement & Asset Management, Audit & Compliance Support, Process Documentation & Standardization

Professional Experience

Program Control Services Analyst – Accenture Nov 2021 – Present

- Provided end-to-end program control and PMO support for multiple banking and financial services clients supporting 100+ resources.

- Prepared and owned daily, weekly, monthly, and ad-hoc governance reports enabling leadership visibility into utilization and staffing.

- Managed complete onboarding and offboarding lifecycle ensuring 100% compliance with client and organizational processes.

- Administered SAFE and GCP access management including provisioning, revocation, and monthly reconciliation activities.

- Maintained engagement dashboards tracking roll-ons, roll-offs, headcount, and utilization accuracy.

- Coordinated seat allocation and workspace planning using ACP tool to support optimal capacity utilization.

- Handled procurement and IT asset management including laptop requests, VPN reconciliation, and asset transfers.

- Supported staffing activities such as releases, supply search, lock management, and tracker updates.

- Created and maintained SOPs, RRDs, and process documentation ensuring audit readiness.

- Supported internal and external audits by maintaining accurate documentation repositories using SharePoint and Confluence.

Tools & Technologies

SAFE Tool, ACP Tool, Abacus Access, Smart Tool, Leakage Tool, SharePoint, Confluence, Smartsheet, SAP GUI, TFS

Certifications

PMP – Project Management Fundamentals (Alison)

APM-PFQ & PRINCE2 Agile PM Overview (Alison)

Internship Experience

Content Developer Intern – EdWisely

Advanced Embedded Systems Design Intern

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