Client Services & Compliance Liaison Specialist

MIRLA C. CAMPION

East Stroudsburg, PA

570-***-**** ********@*****.***

Remote / Hybrid Client Management Healthcare-Adjacent Roles PROFESSIONAL SUMMARY

Client-focused professional with proven success in consultative selling, client relationship management, and service delivery within highly regulated environments including healthcare and government. Experienced serving as a primary liaison between clients and internal teams, managing complex accounts, ensuring compliance, and delivering high-quality service. Bilingual in English and Spanish with strong communication, organization, and relationship-building skills. Comfortable in remote and hybrid environments.

PROFESSIONAL EXPERIENCE

Client Services & Compliance Liaison (Federal) – Social Security Administration Aug 2021 – Present

Serve as primary point of contact for high-volume client interactions in a highly regulated federal environment. Act as liaison between clients and internal field offices to resolve service issues and ensure accurate, timely outcomes. Maintain audit-ready documentation and provide bilingual support. Digital Sales & Marketing Executive (Remote) – Gannett / USA TODAY Network Sep 2018 – Oct 2020

Generated $500K+ in new revenue through consultative B2B sales. Managed full client lifecycle including onboarding, account management, and retention. Utilized Salesforce CRM in a remote environment.

Sales Executive – Verizon Wireless Mar 2014 – Sep 2018 Exceeded sales targets through consultative, relationship-based selling while maintaining high customer satisfaction.

FOUNDATIONAL HEALTHCARE EXPERIENCE

Pocono Medical Center Film Librarian, Medical Transcription, Interpreter, ER Reception 2000–2011 Supported patient intake, medical records management, and clinical documentation. Maintained strict HIPAA compliance and served as liaison between patients, providers, and administrative teams. EDUCATION

Bachelor of Science – Business (Healthcare Management / Administration) Colorado Technical University