Customer Service & Administrative Specialist

SANAA DAOU

**** ******** ***, *********, ** ***** 407-***-**** **************@*******.***

Professional Summary

Friendly and dedicated Customer Service Professional with over 5 years of experience in hospitality, guest relations, and administrative support. Skilled in handling customer inquiries, managing data entry, and providing top-quality assistance in fast-paced environments. Strong computer skills, dependable work ethic, and ability to stay calm under pressure. Fluent in French, Arabic, Hindi, and conversational Spanish. Seeking a remote or on-site position where I can contribute my excellent communication and customer care skills.

Key Skills

• Customer Service & Support

• Computer Data Entry & Record Keeping

• Microsoft Office (Word, Excel, Outlook)

• Email & Phone Communication

• Time Management & Multitasking

• Conflict Resolution & Teamwork

• Scheduling & Documentation

• Fluent in French, Arabic, Hindi, and basic Spanish

Professional Experience

Guest Server Hyatt Regency Orlando – Orlando, FL

October 2019 – March 2020

• Delivered outstanding guest service with professionalism and warmth.

• Managed customer requests, answered questions about menu items, and ensured satisfaction.

• Used attention to detail and teamwork to create a positive dining experience.

Server Assistant Hyatt Regency Grand Cypress – Orlando, FL

June 2013 – October 2019

• Supported servers by delivering food promptly and keeping service stations stocked.

• Assisted with guest needs and maintained a clean, organized work area.

• Collaborated with team members to ensure efficient, friendly service.

Physical Therapy Assistant Mostapha Therapy – Zemamra, El Jadida, Morocco

January 2008 – November 2011

• Maintained patient records and scheduled appointments using computer-based systems.

• Assisted therapists during sessions and ensured cleanliness of treatment areas.

• Provided front desk support, handled payments, and answered phone calls.

Education

Certified Medical Office Specialist Candidate – Valencia College, Orlando, FL (May 2021)

Diploma – Esigma, Zemamra, El Jadida, Morocco (October 2009)

Certifications

• NHA Certified Medical Administrative Assistant (CMAA)

• NHA Certified Billing and Coding Specialist (CBCS)

• NHA Certified Electronic Health Records Specialist (CEHRS)

• NHA Basic Life Support (BLS)

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