Multilingual Educator, Journalist, and Virtual Assistant Expert

RESUME – MARÍA HIGHSMITH

Cumming, Georgia 404-***-**** ***********@*******.***

Professional Profile

Bilingual professional with over 15 years of experience in customer service, education, media communications, and virtual assistance. Experienced English and Spanish teacher with a strong background working with children, teens, and adults. Skilled communicator with a proven track record as a journalist in radio, television, and print media. Proficient in digital tools, customer care, professional writing, and interpersonal relations. Highly organized, empathetic, patient, and results-oriented. Professional Experience

English and Spanish Teacher (Primary, Secondary, and Adults) Ecuador 2008 – 2023

- Over 12 years teaching English as a second language and Spanish to non-native speakers.

- Created lesson plans, learning materials, and conducted personalized and group classes.

- Academic assessment, communication skills development, and student support.

- Adapted virtual and in-person teaching to various methodologies. Freelance Virtual Assistant

Quito, Ecuador 2021 – 2023

- Managed emails, scheduling, social media, and administrative tasks.

- Clear and professional communication with clients and vendors.

- Provided remote support to professionals in various fields. Customer Service – Medical Call Center

Quito, Ecuador 2018 – 2021

- Scheduled medical appointments, handled patient inquiries, and follow-up calls.

- Delivered compassionate care and effective solutions.

- Managed patient databases and electronic medical records. Customer Service Executive – National Bank

Quito, Ecuador 2015 – 2018

- In-person and phone assistance with financial products.

- Resolved complaints and provided post-sale follow-up.

- Built long-term customer relationships.

Multimedia Journalist – Ecuadorian Media

2008 – 2015

- News coverage, reporting, and broadcasting for radio and TV.

- Article writing for newspapers and magazines.

- Social media content creation and investigation tasks. Hostess / Server / cashier – La Hacienda

2025

Hostess / Server / cashier – La Bonanza

2025

Education

Bachelor’s in Social Communication – Journalism

Salesian Polytechnic University – Quito, Ecuador

Bachelor’s in Basic Education

Technical University of Cotopaxi – Ecuador

High School Diploma in Social Sciences

Concepción Loza High School – Ecuador

Technical Skills

- Microsoft Office (Word, Excel, PowerPoint)

- Zoom, Teams, Google Meet, Classroom

- Social media, professional email, and fast typing

- Professional writing and proofreading

- Basic CRM and educational platform management

Languages

- Spanish: Native

- English: Advanced

- Italian: Beginner

Additional Information

- Legal permanent resident (Green Card – U.S.)

- Availability: Full time 8 hours and part time 4 hours a day

- Open to remote, hybrid, or part-time opportunities too.

- Ideal profile for customer service, language teaching, virtual assistance, or admin support, also front desk, receptionist, scheduler

Contact this candidate