Fast-Paced Customer Experience Professional

Maryam El Souessy

Seattle, WA ***** 425-***-**** ********@**.*** ***********@*****.***

EDUCATION

Henry M. Jackson High School Mill Creek, WA

High School Diploma Spring 2024

● Scholarships: Soroptimist Int'l of Everett Scholarship University Of Washington Seattle, WA

Bachelor of Arts in Communication (Intended) Winter 2026 - Spring 2028

● GPA: 3.89

LEADERSHIP & EXTRACIRRUCLAR

Mill Creek, WA

Amnesty International — Event Organizer September-June 2024

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● Lead events where we lobby, protest, and evoke social change. Organized and supported human-rights fundraising and awareness events including school shootings, and healthcare disparities.

● Started new traditions such as carwash for charity, where parts of the profits go to a social justice-based organization Ramadan Community Service Volunteer

March 2024

● Supported large-scale Ramadan community events serving high volumes of attendees across nightly programs and meals

● Assisted with event logistics including food distribution, setup/breakdown, and guest flow coordination

● Helped ensure inclusive and welcoming experiences for diverse community members

● Demonstrated reliability by committing to repeated multi-week service periods during Ramadan seasons Pretti AI — Social Media & Brand Content Contributor (Startup Beauty Tech App)

● Created content and message framing for short-form media targeted toward Gen Z audiences

● Applied audience-focused communication strategies to align posts with brand tone and platform trends

● Supported early-stage digital marketing and outreach efforts through content development and platform engagement

● Gained hands-on exposure to tech startup branding, AI product positioning, and digital audience targeting WORK EXPERIENCE

Crumbl Cookies Lynnwood, WA

December 2024-Present

● Deliver high-quality customer experience in a fast-paced, high-volume retail food environment serving 100+ customers per shift

● Execute end-to-end order workflow including preparation, decoration, quality check, packaging, and handoff under strict time standards

● Coordinate with team members to manage rush periods and maintain service efficiency

● Represent brand presentation standards through consistent product quality and customer interaction Starbucks Coffee Lynnwood, WA

2022- 2024

● Delivered high-volume customer service in a fast-paced national retail brand environment

● Prepared beverages to standardized quality and consistency requirements

● Trained and supported new employees on workflow procedures and service standards ADDITIONAL INFORMATION

Certifications: Washington State Food Handler Permit Skills: Audience-focused messaging, Google Suite (Docs, Sheets, Slides), Social media content development, High volume customer service, POS transaction systems, Training and peer support Interests: Campus involvement & philanthropy, Travel & cultural experiences, Exploring new pallets and restaurants.

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