Call Center Specialist

CHARLOTTE WALLS

Denver / Aurora, CO • Open to Remote Work

Customer Service • Call Center • Remote Support

PROFESSIONAL SUMMARY

Reliable customer service professional with strong experience in phone-based support, scheduling, documentation, and problem resolution. Comfortable in high-volume remote environments and committed to professionalism, accuracy, and customer satisfaction. CORE SKILLS

• Inbound & Outbound Customer Calls

• Customer Support & Issue Resolution

• Data Entry & Accurate Documentation

• Microsoft Word, Outlook, Basic Excel

• Time Management & Reliability

• Remote Work Readiness

PROFESSIONAL EXPERIENCE

Operations & Customer Support

Transportation & Logistics Industry

Denver, CO 2019 – 2025

• Handled frequent phone communication with customers and internal teams

• Coordinated schedules and documented service activity

• Maintained accurate records and compliance documentation

• Resolved customer concerns efficiently and professionally

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