supervisor, customer service

DEUS KATURAMU

Position: Housekeeping Supervisor / Cleaning Professional

Personal Information

Nationality: Ugandan

Date of Birth: 02 February 1993

Languages: English (Spoken & Written)

Professional Summary

Experienced and dedicated Housekeeping Supervisor with over 5 years of experience in cleaning operations, sanitation management, and team supervision across malls, festivals, medical rehabilitation centers, and commercial facilities in the UAE. Strong leadership skills with a focus on safety compliance, customer satisfaction, and maintaining high hygiene standards. Key Skills & Competencies

• Leadership and Team Supervision

• Customer Service & Complaint Handling

• Safety and Sanitation Compliance

• Time Management & Organization

• Conflict Resolution

• Large-Scale Cleaning Project Management

• Mentorship & Staff Training

• Adaptability and Decision Making

• Computer Skills

Work Experience

West Coast Group – UAE

Housekeeping Supervisor – ERADA Center for Treatment & Rehab (Sept 2022 – Feb 2023) Housekeeping Supervisor – IAT Dubai Al Qusais (Mar 2022 – Sept 2022) Housekeeping Supervisor – Abu Dhabi Mall (Sept 2021 – Oct 2021) Operation Supervisor – MOTN Festival (Oct 2021 – Jan 2022) Housekeeping Supervisor – The Souk at Qaryat Al Beri (Jan 2022 – Feb 2022) Sanitizing Staff – Abu Dhabi Mall (Mar 2020 – Aug 2021) Cleaner – Land Field, Dubai (Sept 2018 – Sept 2019, Transferred to Abu Dhabi) Other Companies

Cleaner – Aldafra (Bainunar Cleaning Supplier) (Sept 2019 – Oct 2019) Glass Cleaner – Alwathba Festival (Ithad Int. Hospitality Supplier) (Nov 2019 – Feb 2020) Education

Uganda Certificate of Education (U.C.E)

Computer Certificate

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