Senior Instructional Designer-Operations & Onboarding

Alexander E. West

*********@*****.*** www.linkedin.com/in/alex-west-29276411/

703-***-**** Reston, VA 20190

Senior Instructional Designer Enterprise Onboarding & Knowledge Management Architect AI-Enabled Learning Strategy

Senior Instructional Designer with 15+ years of experience designing and operationalizing scalable onboarding ecosystems, knowledge management frameworks, and performance-focused training solutions in regulated enterprise environments. Proven expertise translating complex, evolving business processes into structured, searchable, and maintainable documentation assets that reduce operational variance and accelerate new-hire readiness. Skilled in rapid, AI-supported content development, modular learning design, and cross-functional stakeholder alignment. Experienced navigating full course lifecycle—from needs analysis through KPI definition, validation, and continuous improvement—while building sustainable knowledge infrastructures that support long-term workforce planning.

Core Competencies

●Enterprise Onboarding Program Design & Operationalization

●Knowledge Management Systems & Content Governance

●Advanced Process Documentation (SOPs, Process Maps, System Walkthroughs)

●Modular & Microlearning Architecture

●AI-Supported Content Development (Copilot, M365, Adobe Firefly, ChatGPT)

●Marketing & Business Process Synthesis

●Rapid Development & Lean Learning Design

●KPI Definition & Data-Driven Optimization

●Workflow Standardization & Operational Variance Reduction

●Cross-Functional Stakeholder Facilitation

●Version Control & Long-Term Content Maintainability

●Full Instructional Design Lifecycle Management

Professional Experience

Instructional Designer

Navy Federal Credit Union (Contract) 07/2025 - Present

●Lead the design, setup, and operationalization of Funds Disbursement Division and training initiatives, establishing standardized and scalable learning structures that accelerate new-hire readiness and reduce operational variance.

●Translate complex, evolving processes and tribal knowledge into durable, searchable knowledge assets including SOPs, process maps, system walkthroughs, job aids, and centralized resource hubs.

●Develop lean, modular learning materials (microlearning videos, walkthroughs, quick-reference guides, lightweight self-paced materials) to reduce learning time and improve time-to-value.

●Establish content management standards and documentation governance practices to ensure clarity, version control, and long-term maintainability.

●Research and develop internal guidance on AI tool utilization (Copilot, M365 tools, Adobe Suite) to support rapid documentation, microlearning development, and content consistency.

●Navigate full instructional design lifecycle from needs and gap analysis through pilot facilitation, validation, KPI development, and evaluation.

●Create centralized training landing pages and curated knowledge hubs to reduce SME dependency and enable self-service onboarding.

●Partner with Funds Disbursement and Savings and Membership leadership and cross-functional stakeholders to align learning solutions with workforce planning and operational priorities.

●Incorporate performance metrics and stakeholder feedback to continuously refine onboarding assets and improve adoption outcomes.

Technical Training Manager

U.S. Department of Justice – Civil Division (Contract) 02/2025 - 06/2025

●Designed and delivered user-centered training programs supporting adoption of litigation technology platforms (Trial Director, Relativity, Everlaw), reducing ramp-up time for legal teams and improving platform utilization.

●Produced high-quality procedural documentation, system walkthroughs, and standardized training materials in compliance-driven environments.

●Administered and optimized LearnDOJ LMS, tracking engagement metrics and reporting on adoption trends to inform continuous improvement.

●Reduced SME dependency through structured, searchable learning resources.

●Partnered cross-functionally with legal SMEs, IT, and leadership to align training with system rollouts and product updates.

●Supported training for legal teams handling complex litigation involving healthcare, regulatory, and compliance-related systems.Produced training impact reports analyzing attendance, knowledge retention, and system usage metrics to support stakeholder decision-making.

●Maintained and continuously updated training materials to reflect evolving platform features and operational changes.

Senior Learning & Development Program Analyst

USAID – Office of Leadership & Workforce Development (Contract) 11/2022 – 01/2025

●Led optimization of enterprise learning platform workflows supporting 100+ global offices, improving usability and course completion rates by 30%.

●Collaborated with cross-functional stakeholders during UAT cycles to align content with real-world user needs and digital workflows.

●Designed scalable eLearning, videos, and job aids to support onboarding and sustained engagement.

●Optimized knowledge repositories and learning platform workflows supporting global enterprise operations.

●Analyzed post-training evaluation data and LMS engagement metrics to refine content and improve learner outcomes.

●Delivered executive reporting and established sustainable content governance practices.

Senior Instructional Design & Training Specialist

Permissions Safe, Inc. – EdTech SaaS Company (K-12 Focus) 09/2015 – 10/2022

●Experience training users on data-intensive platforms requiring accuracy, compliance awareness, and audit-ready documentation.

●Designed and delivered customer-facing onboarding and product training programs for 100+ K-12 districts, reducing support tickets by 35% and accelerating time-to-value.

●Partnered closely with Product and Customer Success teams to align training with new feature releases and evolving user workflows.

●Developed interactive eLearning modules, walkthrough videos, and knowledge base content using Articulate 360 and Camtasia.

●Leveraged LMS analytics and user feedback to continuously refine training assets and improve product engagement.

●Supported go-live implementations with structured enablement plans and reinforcement strategies to maximize adoption and retention.

Education & Credentials

M.A., Education – George Mason University, Fairfax, VA

B.S., Geology – Mary Washington College, Fredericksburg, VA

Prosci Change Management Practitioner

Google Project Management Certificate

ATD Adult E-Learning Instructional Design Certificate

Technical Skills

AI & Productivity Tools: AI-assisted content drafting, ChatGPT, CoPilot, automated video captioning

Authoring Tools: Adobe Creative Suite (Acrobat, Audition, Illustrator), Articulate 360 (Storyline, Rise), Camtasia, Snagit

Collaboration Tools: Google Workspace, SharePoint, Slack, Teams, Zoom

LMS: Axonify, Blackboard, Canvas, Cornerstone, Moodle, Oracle Learning Management, Workday Learning

Project Management: Azure DevOps, Jira, SmartSheet

Reporting: Excel, Google Analytics

References available upon request

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