Customer-Focused Store Management Professional
Resume:
Tiffany Hale
Pittsburgh, PA *****
*************@*****.***
In my new position, I hope to use my customer service skills to work with the public. I would meet business objectives and drive top-quality service. Since I am skilled at meeting customer needs with support. Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean, and safe work areas with diligent attention to important details.
Authorized to work in the US for any employer
Work Experience
Store Manager Trainee
Save A Lot - Pittsburgh, PA
September 2015 to July 2022
I manage close to 20 employees.
Safe control and balancing of drawers
Cashiering
Stocking
Ordering
Payroll
Invoices
Merchandising
Scheduling
Customer Service Representative
West Corporation - El Paso, TX
April 2007 to September 2008
Take incoming calls from Cingular Wireless customers. Handle bill payments and credits.
Set up payment arrangements for customers.
Troubleshooting devices
Assistant Manager/Store Manager
Family Dollar - Pittsburgh, PA
March 2002 to February 2007
Sent in payroll on a weekly basis
Scheduled employees
Safe control and cash handling
Manage ten employees
Unloading truck
Stocking shelves
Merchandising
Education
Bachelor's degree in Business Management
Strayer University - Warrendale, PA
May 2018 to Present
Skills
• Assistant Manager Experience
• Merchandising
• Bank Reconciliation
• General Ledger Accounting
• Store Management Experience
• Balance sheet reconciliation
• Journal entries
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Customer service
• Office Management
• Account Reconciliation
Assessments
Medical billing — Familiar
June 2021
Understanding the procedures and forms used for medical billing Full results: Familiar
Data entry: Accuracy — Expert
November 2020
Entering data quickly and accurately
Full results: Expert
Typing — Proficient
November 2020
Transcribing text using a standard keyboard
Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Customer service and Troubleshooting techniques
satisfaction
Decision making Team motivation
Self-Starter Staff Management
Record-Keeping Cash Register
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