Part-Time In-Bound Call Center Professional
Resume:
Sheila McGinty
Florence, SC 29505
*****************@*****.***
EDUCATION
Northwestern CT Community College Winsted, CT Associate of Science, Human Services, Candidate, GPA 3.65 May 2018 Dean’s List, Phi Theta Kappa
(Honor Society)
Microsoft Office Suite Training (MOST) Certification 2014 Northwestern CT Community College Winsted, CT
WORK EXPERIENCE
Torrington Board of Education Torrington, CT Paraeducator, Forbes school 2019 – 2025
● Worked as a Paraprofessional/Paraeducator under the guidance of a classroom teacher as well as a Special Education teacher
● Worked inside of classrooms and outside of classrooms providing specific instructional strategies to students identified as having specific learning needs ● Assisted in Data keeping, Behavioral strategies and assisting classroom teachers in anyway they needed
Northwestern CT Community College Winsted, CT Student Peer Advisor, Financial Aid Office 2015 – 2018
● Provide customer service to students and families, diffuse tense situations, explain complex possesses, and retain customers
● Research, consult, and collaborate with other departments to efficiently solve student issues
● Responsible for staying up-to-date on complex and frequently changing policies, protocol, and regulations
New England Crafter Torrington, CT Lead Customer Services Representative 2010 – 2011 ● Managed an extremely high volume phone line and updated customer accounts ● Coordinated with shipping department to update customer on arrival status
Pitney Bowes Danbury, CT Call Center Representative 1993 – 1994 IBM Southbury, CT Customer Services Representative 1991 – 1993
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