IT Support Engineer - Field Technician - 5+ Years Experience
Resume:
Kagiso Lincoln Mothibi
IT Support Engineer Technical Officer Field Technician
******.*******@*******.*** 074-***-**** South Africa Driver’s License: C1 (code 10)
Professional Summary
Results-driven IT Support Engineer with 5+ years of experience in desktop support, field engineering, and IT infrastructure management across retail, corporate, and educational environments. Skilled in SQL replication, AV console monitoring, hardware rebuilds, and network troubleshooting. Adept at resolving incidents within SLA targets while supporting both onsite and remote environments. Certified in CompTIA A+, Network+, Microsoft Azure Fundamentals, Fortinet Cybersecurity, and Oracle Cloud Infrastructure Foundations, with a proactive, customer-centric approach to IT service delivery. Core Skills
• Desktop & Hardware Support: Installation, configuration, troubleshooting PCs, servers, POS, and peripherals
• Network Support: LAN/WAN troubleshooting, wireless LAN security, cabling, endpoint security
• System Monitoring: SQL alerts, AV console, preventative maintenance, system health checks
• Incident Management: Ticket handling (CA), SLA-driven resolution, escalation support
• Software Deployment: Rollouts, upgrades, patch management, automated software deployment troubleshooting
• Cybersecurity: Fundamentals, endpoint protection, advanced network security, AI security
• Professional Strengths: Clear communication, collaboration, time management, client-focused support
Certifications & Training
• CompTIA: A+, Network+, Linux+
• Microsoft: Certified Azure Fundamentals
• Cisco Networking Academy: IT Essentials, Cybersecurity Essentials, Networking Basics, Wireless LAN Security, Linux Essentials
• Fortinet: Certified Associate in Cybersecurity
• Oracle: Cloud Infrastructure 2025 Certified Foundations Associate
• Securiti: AI Security
• Other: Advanced Network Security, Basic Computer Skills Professional Experience
BCX South Africa – Technical Officer, Customer Engineer Apr 2020 – Current
• Deliver first- and second-line IT support across multiple retail and corporate sites.
• Monitor and resolve SQL replication, AV console alerts, and faulty hardware incidents.
• Conduct system health checks, preventative maintenance, and after-hours server rebuilds.
• Support field technicians and SMC staff with escalations.
• Manage CA incident tickets, ensuring SLA compliance.
• Troubleshoot and maintain IT infrastructure (Dell Blade & xSeries servers, IBM/Toshiba POS, Lexmark printers, Motorola scanners).
• Assist in software/hardware upgrades and IT projects. EOH Mthombo Pty Ltd – IT Field Service Engineer
Jul 2019 – Feb 2020
• Delivered desktop, network, and hardware support to end users.
• Installed, configured, and tested IT equipment and software.
• Resolved automated software deployment errors.
• Provided support for cabling and MFR printers.
• Assisted with company-wide IT rollouts and upgrades. Bellamatrix Foundation – IT Support Technician
Aug 2017 – Jun 2019
• Trained educators and learners in ICT tools and classroom technology.
• Performed server health checks and hardware support.
• Installed educational software and ensured proper incident resolution.
• Supported technology integration in learning environments. References
Available upon request
Verify this certification's authenticity at:
https://training.fortinet.com/admin/tool/certificate/index.php This certifies that
Kagiso Mothibi
has achieved
Fortinet Certified Associate in Cybersecurity
Date of achievement: April 3, 2025
Valid until: April 3, 2027
Certification validation number: 4397470155KM
Ken Xie
CEO of Fortinet
Michael Xie
President and Chief Technology
Officer (CTO), Fortinet
Powered by TCPDF (www.tcpdf.org)
Azure Fundamentals
kagiso mothibi
Azure Fundamentals
Date Issued: June 24, 2025
verify.certiport.com: wyWv3-48EN
Kagiso Mothibi
Oracle Cloud Infrastructure 2025 Certified Foundations Associate July 22, 2025
This eCertificate is valid until July 22, 2027
102014575OCI25FNDCFA
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
IT Essentials: PC Hardware and
Software
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
16 Sep 2018
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Introduction to Cybersecurity
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
01 May 2018
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Cybersecurity Essentials
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
03 May 2018
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Networking Basics
offered by Networking Academy
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
21 Jan 2025
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Mobility Fundamentals Series:
Troubleshooting Wireless LANs
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
04 May 2018
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Mobility Fundamentals Series:
Wireless LAN Security
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
01 Jun 2018
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Partner: NDG Linux Unhatched
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
03 May 2018
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Network Technician Career Path Exam
offered by Networking Academy
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
25 Jan 2025
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Networking Devices and Initial
Configuration
offered by Networking Academy
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
25 Jan 2025
Completion Date
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing
Network Addressing and Basic
Troubleshooting
offered by Networking Academy
through the Cisco Networking Academy program.
Laura Quintana
Vice President and General Manager
Cisco Networking Academy
25 Jan 2025
Completion Date
Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 14 CEU/CPE and 14 hour training course provided by Cybrary in
CompTIA Linux Plus
06/01/2018
Date of Completion
C-83a418c22d-
065c1cb2b
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-065c1cb2b Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 40 CEU/CPE and 32 hour training course provided by Cybrary in
CompTIA Network+
06/01/2018
Date of Completion
C-83a418c22d-8a7bac
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-8a7bac Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 3 CEU/CPE and hour training course provided by Cybrary in
Advanced Network Security
06/01/2018
Date of Completion
C-83a418c22d-
ab021937d
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-ab021937d Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 45 CEU/CPE and 43 hour training course provided by Cybrary in
CompTIA A+
10/03/2018
Date of Completion
C-83a418c22d-8a7aa7
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-8a7aa7
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