Sales & Operations Leader - Client Experience Specialist
Resume:
Curriculum Vitae of Jenaide Chordnum
PERSONAL INFORMATION
Surname: Chordnum
First names: Jenaide
Date of birth: 19 December 1994
Identity number: 941-***-**** 088
Nationality: South African
Gender: Female
Age: 30
Driver’s license: Code B
Address: 23 Cloete Crescent, Elnor, Elsies River, Cape Town Contact Details: Cell phone: 079-***-**** / E-mail: *********@*****.*** CAREER ASPIRATIONS
With a strong background in sales, account management, and organizational leadership, I am driven by a commitment to delivering exceptional client experience and fostering operational excellence. My career journey has allowed me to manage diverse teams, streamline processes, and build lasting client relationships across various industries.
I aspire to leverage my skills in communication, project coordination, and stakeholder management to contribute to a forward-thinking organization that values innovation and continuous improvement. I am eager to embrace new challenges, drive business growth, and play a key role in shaping a collaborative, customer-centric environment where both the company and its employees thrive.
QUALIFICATIONS
Matric 2012
National Diploma: Office Management and Technology (Business Administration, Information Administration
(MS Office, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher), Basic Pastel, Communication, Financial Accounting, Mercantile Law, Diversity Management, Personnel Management, Legal Practice)
BTech: Office Management and Technology (Strategic Management, Project Management, Information Administration, Financial Management, Labour Law, Research Methodology) SKILLS
Communication skills Microsoft Office: Word, Excel, PowerPoint,
Critical thinking skills Access, Project, Publisher, Adobe,
Diligence Photoshop
Strong report writing skills Very Efficient and Well-Groomed Appearance
Presentation skills Excellent Intercultural Skills
Analytical skills Teamwork
Management skills (planning, leadership, Confidence organizing and directing controlling and co- Marketing Skills ordination, project staffing & motivation) Financial Management
Excellent People Skills Mentoring
Sales processing (AX, PRISM, Odoo, GlassPro) Web Site Management COURSES
SETA: Further Education and Training Certificate: Marketing (Level 4)
Digital Skills: Artificial Intelligence (online)
Basic South African Sign Language
Project Management (Community Chest)
Mobile Tech for SME (UWC)
Curriculum Vitae of Jenaide Chordnum
EMPLOYMENT HISTORY
Company: Glass Partners Epping, Cape Town.
Designation: Stock Controller, Optimizer & Procurement Period: 22 August 2025 - Current
Core Responsibilities:
• Conducting regular stock counts.
• Reconciling physical stock with records and investigating discrepancies.
• Managing returns, damaged, or obsolete stock.
• Processing purchase orders and reordering stock to maintain optimal levels.
• Coordinating with suppliers for timely deliveries and managing lead times.
• Receiving and verifying deliveries against purchase orders.
• Using inventory management software to track stock movements and update records.
• Maintaining accurate records of purchases, pricing, and other relevant data.
• Ensuring GRN’s are done timely.
• Analyzing sales data and demand to forecast future inventory needs.
• Working to prevent both stockouts and overstocking.
• Highlighting stock gaps to merchandising or management.
• Developing and maintaining relationships with vendors, evaluating their performance, and ensuring they meet quality and delivery standards.
• Purchasing all stock required to complete jobs
• Optimizing jobs and ensuring losses and offcuts are accounted for Company: Thirst Bar Services, Cape Town.
Designation: Internal Sales/Account Administrator
Period: 7 October 2024 – 28 February 2025
Core Responsibilities:
Sales and Administration (Pre-Event Duties)
• Manage incoming client enquiries and provide initial responses.
• Listen to client needs and compile accurate event quotations.
• Follow up with clients within 2 hours of sending a quote for feedback and adjustments.
• Build rapport with clients and effectively "sell" Thirst services.
• Meet potential clients to highlight Thirst’s offerings and strengthen relationships.
• Secure client approval and collect required deposits to finalize events.
• Ensure clients provide beverage selections, branding needs, and other essential event details.
• Coordinate with stakeholders to secure event staffing (e.g., bartenders and support staff).
• Provide the Back of House & Administration Manager (BOH&A) with accurate event sheets for preparation.
• Ensure the BOH&A Manager manages the packaging of bars, equipment, glassware, and beverages.
• Communicate client changes promptly to the Warehouse team (within 72 hours per SLA).
• Collaborate with the Event Manager to prepare for events, including checking and loading equipment. Event Coordination (On-Site Duties)
• Arrive at events with the Event Manager and oversee the setup.
• Introduce yourself to the client and key staff, ensuring the client feels at ease.
• Brief event staff on client expectations, beverage preparation, and event details.
• Remain on-site throughout the event to ensure smooth operations.
• Assist the Event Manager with post-event closure tasks, including stock counting and sending proof to the Thirst WhatsApp group.
Post-Event Administration
• Conduct post-event debriefs with staff to assess successes and challenges.
• Address any issues raised during the event directly with the client.
• Contact client’s post-event to gather feedback and understand their experience.
• Send clients a feedback form, including a Net Promoter Score (NPS) to measure satisfaction and likelihood to recommend Thirst.
Additional Responsibilities
• Follow and maintain the Customer Relationship Management (CRM) process.
• Manage and coordinate all elements of the pre- and post-event processes with stakeholders.
• Create and update client feedback forms, ensuring inclusion of the NPS for experience evaluation. Curriculum Vitae of Jenaide Chordnum
Company: Roto Label (Bidvest), Cape Town.
Designation: Internal Sales
Period: 1 November 2022 – 30 Sept 2024
Core Responsibilities:
• Internal sales functions
• Processing on Prism
• Communicating and maintaining relationships with customers
• Processing returns orders.
• Processing sales orders
• Processing quotations
• Able to communicate ETA of when stock will arrive and potentially go out to customers.
• Ensure all requests for credits are processed daily.
• Ensure planning has confirmed stock for the next day delivery.
• Monitor stock levels for back orders.
• Consult with distribution of collections and deliveries.
• Doing NCR for returned stock
• Basic IT abilities
• Presenting and feedback
Company: Protea Chemicals, Cape Town.
Designation: Intern in Sales and Marketing
Period: 1 March 2021 – 23 October 2021
Core Responsibilities:
• Internal sales functions
• Processing on AX (Microsoft's enterprise resource planning software products.)
• Communicating and maintaining relationships with customers
• Processing returns orders.
• Processing sales orders
• Processing quotations
• Able to communicate ETA of when stock will arrive and potentially go out to customers.
• Ensure all requests for credits are processed daily.
• Ensure planning has confirmed stock for the next day delivery.
• Monitor stock levels for back orders.
• Consult with distribution of collections and deliveries.
• Doing RFC for returned stock
• Basic IT abilities
• Presenting and feedback
Company: SUFF Academy, George.
Designation: George Youth Café Manager
Period: 13 June 2019 – September 2020
Core Responsibilities:
• Overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
• Training new team members.
• Acting as a resource for other staff members.
• Managing team performance and progress.
• Enforcing all company approved police’s and procedures.
• Constantly looking for ways to improve processes.
• Monitoring the performance of staff.
• Completing team-related paperwork.
• Implementing new initiatives and making sure all staff understand them.
• Taking action to correct staff shortcomings.
• Ensuring a clean, safe, and friendly working environment.
• Managing weekly financials and reports
• Mentoring team and students.
• Consulting with internal/external partners/sponsors and potential partners/sponsors
• Building the organizational brand
• Facilitation of training programs for youth
Curriculum Vitae of Jenaide Chordnum
• Co-ordination of projects, events, and training
• Recruitment of youth for programs
• Marketing and advertising
• Managing social media platforms
• Seeking new ventures
• Designing of job descriptions for inexperienced staff/ roles to be implemented
• Working with Correctional services and facilitating youth programs that upskill juvenal youth
• Taking, compiling and distribution on minutes to various stakeholders.
• Providing administrative support to the COO.
• Completing and submitting petty cash forms for reports to be compiled for the Department of Social Development.
• Maintaining good communication with all relevant stakeholders/partners.
• Manage groceries, stationery and office equipment for Team and events.
• Meal planning for the week students come for training. Company: Wonderful Southern Africa Foundation, Mossel Bay. Designation: Marketing and Communications Director & Deputy Manager of Great Brak River Youth Cafe Period: 1 July 2017 – 31 May 2019
Core Responsibilities:
• There were many new ventures introduced by me, such as the marketing tools brought to the organization.
• The management of staff
• Redesigning and co-ordination of projects, programs, and trainings
• Designing Staff development programs
• Design and follow through of all Holiday programs
• Program Facilitation
• Mentoring
• Recruitment of youth for programs
• Report writing
• Marketing and advertising
• Website management
• Management of social media platforms
• Seeking new ventures
• Seeking sponsorships in support of community programs
• Building relationships with local partnerships (Child Welfare, Municipality and other local businesses)
• Taking, compiling and distribution on minutes to various stakeholders.
• Providing administrative support to the Directorate Team.
• Completing and submitting petty cash forms for reports to be compiled for the Department of Social Development.
• Maintaining good communication with all relevant stakeholders/partners.
• Manage groceries, stationery and office equipment for Team and events.
• Meal planning for the week students come for training. Company: Mossel Bay Municipality, Mossel Bay.
Designation: Intern in Public Participation - Corporate Services Department & Intern in Public Participation Division - Corporate Services Department
Period: 5 January 2016 – June 2016 (Experiential Training) & March 2017 – June 2017 Core Responsibilities:
• Assisting in IDP document establishment for the Director of Corporate Services
• Assisting with Human Resources department presentations
• Assisting in induction administration processing
• Business plans for Thusong Centre (Phase 1 and part Phase 2)
• Attending and facilitating Public Participation meetings with community
• Assisting Ward Councilors with necessary information leading up to Public Participation Meetings with community members.
• Creating Public Participation presentations from a Local Government point of view.
• Events/project planning & coordination
• Assisting the Youth Department with marketing and events
• Taking, compiling and distribution on minutes to various stakeholders. Curriculum Vitae of Jenaide Chordnum
• Providing administrative support to the Director of Corporate Services as well as the Thusang Centre Manager.
• Maintaining good communication with all relevant stakeholders/partners. REFERENCES
1. Mr. R Endean
Position: Thirst Bar Services Branch Manager – Cape Town Contact details: 021-***-****
2. Ms. B Noah
Position: Account Executive
Contact details: 021-***-****
3. Ms. C Abels
Position: Supervisor Protea Chemicals
Contact details: 021-***-****
4. Ms. A Arries
Position: COO SUFF Academy
Contact details: 081-***-****
5. Mr. M Puffett
Position: CEO Wonderful Southern Africa
Contact details: 071-***-****
6. Mr. E Jantjies
Position: Municipal Director
Contact details: 082-***-****
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