Customer Experience Leader with 11+ Years Retention Expertise
Resume:
CAMERON GOODWIN
Ligonier, PA *****
************@*****.***
Professional Summary
Accomplished Customer Experience Specialist with over 5 years of proven remote customer care expertise and 11 + years of Customer Retention Experience. Committed to leveraging technology to enhance support for individuals in need.
Skilled in developing innovative strategies to deliver exceptional experiences to new clientele. Work Experience
Personal Banker/Supervisor
Dollar Bank-Ligonier, PA
October 2025 to Present
Overseeing teller training and customer adherence. Monitoring teller accuracy and secret shop scores and providing feedback and professional direction. Specializing in platform accounting and business payments. Adhering to company security regulations while
promoting positive customer service.
Overseeing staff interactions with customers and creating touch points to help promote efficient cash counting and accurate transactions.
A/R Supervisor
Earthwise Environmental Solutions, LLC-Pittsburgh, PA June 2024 to May 2025
Managing and implementing all incoming invoice payments using QuickBooks. Ensuring bills and ACH payments were paid promptly, working closely with the district controller. Using Microsoft Excel for the reconciliation of product POs between multiple branches within the office. Working with B2B company collaborations to help promote a smoother QuickBooks experience. (Ex. Bill, AvidXchange, Cardpointe)
Adhering to AR collection lists to ensure the CSR team contacts any outstanding balance accounts to bring customer accounts back to good standing.
Assisting with escalated supervisor calls to ensure the problems are resolved in a timely manner. Customer Service Supervisor
Earthwise Environmental Solutions, LLC-Elizabeth, PA October 2023 to June 2024
Spearheaded training and implementation efforts of the Navusoft program Customer Experience Specialist across customer service, dispatch, and upper management departments. Served as System Administrator, overseeing software setup and Remote Communication configuration to optimize operational efficiency.
Executed mass programming controls deployment to all driver tablets within the organization through the Verizon Wireless Knox program.
Provided comprehensive training and mentorship to customer service representatives, operations/ dispatch staff, and upper management on
Training & Mentoring Navusoft programming fundamentals. Managed depositing of checks and maintained meticulous records of income using the Key Bank Program. Collaborated with residential and commercial managers to streamline dispatch and routing procedures. Initiated the establishment of social media profiles and contributed to marketing communications efforts utilizing Canva.
Customer Experience Specialist
Audicus (Companywide layoffs)
January 2022 to August 2023
Within my role, I proactively identified and resolved technical issues, offering step- by-step solutions for both the product and smartphone applications via phone, email, and Textline. Delivered prompt customer support with a professional, friendly,
and patient demeanor, demonstrating a comprehensive understanding procedures and products Developed a comprehensive User Guide tailored to new clients to enhance their comfort and proficiency with their recent purchases. Effectively managed and supported a client base exceeding 500 individuals, ensuring personalized attention and delivering detailed resolutions and timely responses to customer inquiries. Achieved the highest enrollments for Audicus Care and Protect insurance programs, showcasing a dedication to enhancing customer satisfaction and loyalty. Grievance and Appeals Advisor
Papa Inc. (Companywide layoffs)
January 2020 to December 2022
Demonstrated tact and professionalism in addressing customer complaints, escalating to management only when warranted.
Compiled customer insight reports and meticulously inputted over 1500 units of sensitive data, conducting empathetic outreach via outbound phone calls. Facilitated prompt reimbursements in escalated situations by liaising with insurance companies or clients directly.
Consistently earned 5-star customer service ratings across voice, chat, and email communications, reflecting a commitment to excellence in customer satisfaction. Played a key role in training new employees on fundamental job functions, ensuring a smooth transition from training to full employment.
Shift Supervisor
Sheetz-Connellsville, PA
January 2010 to November 2020
Oversaw worker food prep timing and accuracy.
Engaged in customers needs as well as issued resolutions to any issues. Ensured orders were completed in a timely manner to adhere to Sheetz guidelines. Effectively Communicating to all staff member’s in a positive way to delegate tasks and keep moral up. Education
Sociology and patient (Bachelors Degree)
California University of Pennsylvania
2015 to 2020
Connellsville Area Highschool
2010
Sociology (Bachelor's degree)
Skills
• CRM software
• QuickBooks
• Medicare
• Accounting software
• Accounts payable
• Non-technical user support
• Management
• Attention to detail
• Mechanical knowledge
• Customer communication
• Communication skills
• Time management
• Microsoft Outlook
• Team scheduling
• Administrative tasks
• ACH
• Customer relationship management
• Slack
• System Administration
• Salesforce
• Clear language communication
• Google Workspace
• Writing skills
• Typing
• SaaS platforms
• Customer service
• Team lead experience
• Administrative experience
• Microsoft Word
• Microsoft Excel
• Collection management
• HIPAA
• Account Management
• Accounts receivable
• Supervising experience
• Word processing
• Call center experience
• Data analysis skills
• Microsoft Powerpoint
• Handling customer inquiries
Certifications and Licenses
Driver's License
Groups
Phi Sigma Pi Co Ed Honors Fraternity
January 2016 to June 2019
Contact this candidate