Customer Service & Administrative Support Specialist
Resume:
Yvonne Grunden
Green Bay, WI *****
****************@*****.***
Professional Summary
To obtain a position in Customer Service or Administrative Assistant that offers an opportunity for advancement within the company.
I have relocated to the Green Bay area locating to obtain a Customer Service or Sales position. Authorized to work in the US for any employer
Work Experience
Account Representative/Sales
The Elite Group-De Pere, WI
April 2024 to Present
Sales accounts data entry
Order entry
Data Entry
Entry of shipped orders and tracking information into data base for accounts. Writing up Sales orders for clients
Customer Service Representative/Sales Associate
Alta Resources-Neenah, WI
September 2024 to March 2025
Customer Service, Sales, Data Entry. Verifying orders and Taking orders. Customer Service Representative
Cell Com-Green Bay, WI
January 2024 to May 2024
Customer Care Representative
Answered calls and assisted with customer accounts . Troubleshooted with device help. Made payments. Rate plan upgrades for wireless service.
Optician
Shopko Optical-Green Bay, WI
October 2023 to December 2023
Check in customers for eye exams. Screen customers before their exam appointment with the Doctor. Place orders for glasses and or contacts. Assist with counter duties checking in merchandise and glasses order. Open and closing of store .
Inventory Auditor
Retail Inventory Services, LTD.-Wausau, WI
May 2023 to September 2023
Going in and auditing store Inventory for grocery stores and gas stations. Quarterly monthly and yearly inventory.
Customer Service/Data Entry
Associated Bank-Stevens Point, WI
September 2022 to March 2023
Data Entry on Customer account information. This is a temporary position leaving this job on March 17th 2023.
Account Advisor
Nelnet/ Great Lakes Student Loans-Stevens Point, WI August 2020 to May 2022
I was an account Advisor for Student Loans. Helip with questions, navigation and assistance of customers account. Took payments. Advised student loan updates from the Government. But loans were on hold. They did a lay off. Cut back employees.
QA Inspector
RR Donnelley-Stevens Point, WI
July 2019 to May 2020
Inspection of product before and after line assembly start to finish. Inspection of quality control documents and specifications of all products and line assembly instructions. Entered data into system on all products inspected.
QA Inspector
NEL Frequency Controls-Burlington, WI
December 2017 to July 2019
Quality inspection of all electronic circuit boards for electronic assembly for different home and office goods low noise phase tested units .
Sales and Customer Relations Representative
Grainger Industrial Supply-Janesville, WI
March 2016 to June 2017
• Customer service
• Invoicing, returns, shipment confirmations
• Answered multi - line phone system
Education
Diploma/ Associates Degree in Adminsitrative Professional Gateway Technical College-Elkhorn, WI
May 2017
Skills
• Quality Inspection (4 years)
• Organizational skills (7 years)
• Cashiering (10+ years)
• Microsoft Publisher (1 year)
• 10 key typing
• Accounting (Less than 1 year)
• English
• Quality assurance (4 years)
• Microsoft Office (2 years)
• Data Entry (Less than 1 year)
• Data entry
• Phone etiquette
• Office Management
• Residential cleaning (5 years)
• Sales (Less than 1 year)
• Typing (5 years)
• Quality Control
• Microsoft Excel (7 years)
• Administrative experience (1 year)
• Communication skills (10+ years)
• Planograms
• Microsoft Powerpoint (Less than 1 year)
• SAP (2 years)
• Microsoft Word (7 years)
• Cleaning
• Customer service (10+ years)
• Microsoft Outlook (7 years)
• Eaglesoft (1 year)
• Typing
Certifications and Licenses
Driver's License
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