Cybersecurity Specialist with Enterprise Exposure

SAMANTHA VOLO

CYBERSECURITY PROFESSIONAL

OBJECTIVE

Cybersecurity professional with hands-on experience supporting enterprise IT environments, security tooling, identity and access management, firewall configuration, endpoint protection, and secure web platforms. Strong foundation in NIST, CIS, and ISO security frameworks, combined with real-world exposure to systems administration, patching, monitoring, logging, incident troubleshooting, and disaster recovery. Bachelor’s degree in Cybersecurity Management

& Policy.

CONTACT

*******@*******.***

410-***-****

linkedin.com/in/sammie-volo-

538072176

Angels Camp, CA

EXPERIENCE

SYSTEM ANALYST, DARWIN AUTOMOTIVE/J.D. POWER

April 2025 - Present

• Provide advanced technical and security-aware support for enterprise web platforms and third-party integrations, aligning troubleshooting and resolution practices with NIST, CIS, and ISO 27001 security control concepts.

• Troubleshoot metadata scraping, DOM selectors, JavaScript behavior, and front-end functionality impacting data accuracy, availability, and system reliability.

• Analyze XML and API data flows between internal systems and external partners to ensure data integrity, proper configuration, and controlled access, consistent with NIST CSF principles.

• Utilize GA4 Debugger and browser developer tools to validate tracking, events, and configurations while identifying misconfigurations and data quality risks.

• Implement and troubleshoot CTA buttons, form submissions, conversion tracking, and integrated systems (including LenderDesk) with attention to data integrity and compliance.

• Manage, track, and document technical cases within Sugar CRM, ensuring accurate documentation, traceability, SLA adherence, and incident response readiness.

• Collaborate with engineering, QA, and product teams to reproduce issues, test fixes, and validate deployments prior to release.

• Create and maintain internal documentation and client-facing materials that translate complex system behavior into actionable guidance and support standardization and continuous improvement.

Cybersecurity impact: secure integrations, data validation, access awareness, risk-based troubleshooting.

EDUCATION

UNIVERSITY OF MARYLAND

GLOBAL CAMPUS, 2025

B.S. Cybersecurity Policy and

Management

SKILLS

• SECURITY

MONITORING &

ALERT RESPONSE

• PATCH &

VULNERABILITY

MANAGEMENT

• IDENTITY &

ACCESS

MANAGEMENT

(IAM)

• FIREWALL &

NETWORK

SECURITY

• INCIDENT

TROUBLESHOOTIN

G & LOG REVIEW

• BACKUP &

DISASTER

RECOVERY

• NIST, CIS, ISO

FRAMEWORKS

SYSTEM ADMINISTRATOR, TREYSTA TECHNOLOGY

MANAGEMENT

May 2024 – April 2025

• Provided enterprise IT and security operations support across multiple client environments, aligning daily activities with NIST CSF, CIS Controls, and ISO 27001 principles.

• Administered Active Directory, Azure AD, and Microsoft 365, managing users, groups, permissions, MFA, and access controls in accordance with least-privilege practices.

• Performed system patching and update management, addressing known vulnerabilities and relevant CVEs to reduce attack surface.

• Deployed and maintained Group Policy Objects (GPOs) to enforce security baselines, authentication settings, and configuration standards.

• Configured and monitored SonicWall firewalls and supported network infrastructure including routers, switches, and wireless access points (UniFi, Aruba, Meraki).

• Monitored system and security alerts using Datto RMM, providing SOC-adjacent monitoring, initial investigation, and escalation when appropriate.

• Supported endpoint protection and EDR tools including SentinelOne, Webroot, and ThreatDown.

• Assisted with backup, restoration, and disaster recovery operations using Datto BCDR, supporting business continuity objectives.

Cybersecurity impact: IAM, vulnerability management, firewall and wireless security, endpoint monitoring, DR/BC, and framework-aligned security controls.

QUALITY ASSURANCE ANALYST, NATIONWIDE INSURANCE

January 2022 – May 2024

• Performed quality assurance reviews of call center interactions to ensure compliance with company policies, regulatory requirements, and documented procedures.

• Provided technical support to customers experiencing issues with Nationwide’s website and mobile applications, assisting with navigation, access issues, and functionality troubleshooting.

• Utilized ServiceNow to submit, track, and document IT service tickets, ensuring accurate issue resolution, escalation, and follow-up.

• Verified that member IT and application-related issues were resolved effectively, documenting troubleshooting steps and outcomes for auditability and continuity.

• Collaborated with legal, compliance, and internal IT teams to ensure customer interactions and support processes adhered to regulatory and security standards.

• Identified trends and recurring issues in call quality and technical support cases, contributing insights to improve processes and reduce repeat incidents.

• Maintained strict attention to data accuracy, documentation integrity, and confidentiality when handling customer information. Cybersecurity relevance: compliance exposure, secure documentation, access awareness, application support, incident tracking, audit readiness. SECURITY AND IT

TOOLS

• SONICWALL

• DATTO RMM

• DATTO BCDR

• POWERSHELL

• THREATDOWN

• GOGUARDIAN

• NETEXTENDER

• AZURE AD

• WEBROOT

• PILLR

• MICROSOFT DEFENDER

• MICROSOFT INTUNE

• MICROSOFT 365 ADMIN

• ARUBA

• MERAKI

• SENTINELONE

• DUO

• OPENDNS

• IT GLUE

• CONNECTWISE PSA

• KASEYA ONE

• UNIFI

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