Leasing-Ready Customer Service Specialist

Janiya Osunde

Arlington, TX ***** Phone: 817-***-**** Email: **************@*****.***

Leasing Consultant Customer Service Sales Support SUMMARY

Customer service professional with 4+ years of experience working directly with customers and handling payments. Experienced answering questions and providing positive customer experiences. Seeking to transition into a leasing consultant role. EXPERIENCE

Wendy’s - Mansfield, TX

Customer Service Team Member May 2021 - August 2025

• Accurately process payments and maintain 100% drawer balance throughout shifts

• Provided prompt, courteous service to an average of 100+ customers per shift in a high-volume environment

• Provide fast and efficient service at both the front counter and drive-thru.

• Supported training and onboarding of 5+ new team members by demonstrating POS procedures and store protocols

• Recognized by leadership for reliability, teamwork, and consistent performance. SKILLS

• Customer service

• Cash handling & payments

• Problem solving

• Customer communication

• Phone communication

• Multitasking under pressure

• Basic computer skills

Education

Juan Seguin High School, Arlington, TX

High School Diploma

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