Administrative Specialist with Dispatch & Data Roles

Nora Lee Goff

251-***-**** *********@*****.*** P.O. Box 851412, Mobile, Al 36685

PROFESSIONAL EXPERIENCE

Mingledorff’s February 2023 – Present

ISP

Answering incoming calls; returning calls

Assist in locating parts, materials, etc

File all warranties for Carrier and other vendors

Take payments and apply to customer accounts

Perform end of day cash duties

Maintain files for order tickets, warranty tickets, and cash reports

Account sales manager for several accounts

Inventory control and ordering

Restock areas as needed

Pull orders

Forklift and cherry picker usage

Utilizing SAP, Latitude, and other programs

Heavy data entry, record keeping, filing, keeping information private and safe.

Climate Masters July 2022 – January 2023

Service Dispatcher

Answer incoming calls, schedule appointments as needed

File all warranty paperwork for new equipment

File all warranty claims for any covered repairs

Take payments and apply to customer accounts

Set up new accounts and service/maintenance plans

Order parts and supplies as needed, reconcile invoices with what came in and was used; where, which account, etc

Set up financing for clients

Heavy data entry, record keeping, filing, keeping information private and safe.

Mobile Infirmary Medical Center October 2020 – June 2022

Sterile Processing Technician

Clean surgical instruments, hospital equipment, etc, utilizing manual cleaning methods as well and machines

Use of various chemicals and tools while cleaning

Reassembling surgical trays and instruments using count sheets to verify all instruments are there and in proper condition

Identifying and removing any instrument that is damaged or otherwise unsuitable for surgery or general use

Wrapping trays or properly boxing them

Loading and unloading trays from an autoclave cart

General tests of the autoclaves to ensure they’re properly functioning

Pulling sterilized trays for surgeries and transporting them to the proper areas

Maintaining universal precautions at all times and ensuring no cross contamination while transporting, cleaning, assembling, sterilizing, storing, and transporting back to the operating room areas

Assisting scrub techs and nurses with finding various trays and instruments, etc

Springhill Animal Clinic May 2019 – October 2020 Surgical invoice clerk, receptionist, vet tech assistant

Invoice all surgical patients, filling post-op prescriptions

Answer telephones, schedule appointments, triage calls to work in emergencies

Check patients in and out, collecting payments

Make follow-up appointments

Assist in exam rooms, and in treatment areas as animals need care, etc

State of Alabama, ALDOT, Mobile, Al December 2008 – October 2019

Service Patrol Operator; ATS Operator

Monitor the local interstates and highways via cameras and other detection methods

Dispatch drivers and emergency agencies to various incidents

Notifying proper agencies of incidents via phone, email, social media, etc

Patrolling the local highways for any traffic hazards, accidents, etc

Assisting with accident scenes, assisting stranded motorists

Documenting daily activities and logging all incidents, communicating via 2-way radios, cb radios, etc

Mobile Aerospace, Mobile, Al December 2006 – December 2008

Sheetmetal Apprentice; Training Assistant

Remove, replace, and fabricate various aircraft components

Use schematics and hand tools to ensure proper installation

Performing new hire orientation as well as updating required training for employees

Data entry, filing, and general office duties

Self Employed August 2006 – December 2006

Delivery Driver

Deliver radiator and air conditioning parts to various repair facilities

Maintain accurate mileage and expense logs

P2S; Welltech October 2005 – August 2006

Safety Attendant in the Petrochemical Industry

Monitor confined space for workers, supplying breathing air, etc

Monitor for any fire risks while welding, grinding, etc is being performed

Searcy Hospital; Albert P. Brewer Center May 1999 – October 2005

Mental Health Worker; CNA

Care for mentally disabled and mentally ill individuals

Proper medical documentation and charting

Assist with ADL’s, basic CNA duties, etc

Mobile Press Register November 1998 – October 2000

Dock Worker / Driver

Load and unload trucks according to routes

EDUCATION

Received my CNA certification through Searcy Hospital 2001

Attended Bishop State Community College, 2002-2015 General Studies and RN Program

Left to care for a terminally ill father, then again to care for my mother; no degree received

Attended University of South Alabama, 1995-1998; General Studies

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