Administrative Assistant

Rhonda Fisher

Virginia Beach, VA *****

**********@*****.***.** (prefered)

***-***-**** ( upon request)

Professional Summary

Dependable and customer-focused professional with over 10 years of experience in client communication, service coordination, and documentation. Experienced in managing inbound inquiries, resolving concerns efficiently, and maintaining accurate records in fast-paced environments. Strong listening skills, professionalism, and ability to follow structured procedures. Fully equipped for remote work with a quiet home office and reliable internet access.

Core Skills

• Inbound Customer Call Handling

• Active Listening & Problem Resolution

• Accurate Call Documentation

• System Navigation & Data Entry

• Service-Oriented Communication

• HIPAA & Compliance Awareness

• Time Management & Reliability

• Remote Work & Virtual Communication Tools

Professional Experience

Assistant Property Manager

Century21 Nachman Realty – Virginia Beach, VA

October 2021 – Present

• Manage daily inbound calls from tenants regarding service requests, lease questions, and payment inquiries.

• Provide clear, professional responses while following company policies and procedures.

• Document interactions accurately in internal systems.

• Coordinate service requests and ensure timely resolution.

• Maintain professionalism during high-volume and sensitive interactions.

Anesthesia Technician Perioperative Care Assistant Phlebotomy Technician

West Virginia University Hospital – Morgantown, WV

The Children’s Hospital of the King’s Daughters

November 2010 – January 2021

• Communicated clearly with patients and families in high-stress environments.

• Maintained strict adherence to documentation and compliance standards.

• Demonstrated strong listening skills and attention to detail.

• Followed structured protocols and procedures in fast paced settings.

Education & Certification

Business Administration

Harrison County Career Center (1983-85)

Nationally Certified Phlebotomy Technician – The Training Center at Buckeye Lake (2010)

Continuing coursework in Real

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