Customer Service & Operations Specialist

Jodeci Saunders

Atlanta, GA *****

**************@*****.***

+1-786-***-****

Professional Summary

My goal is leverage my years of customer service experience to secure a role where I can utilize my strong communication, problem-solving, and relationship-building skills to enhance customer satisfaction and contribute to organizational success.

Work Experience

Executive Assistant Manager

XOXO VIRGIN HAIR LLC-Atlanta, GA

April 2019 to November 2025

1. assisting with online orders and sales

2. inventory management

3. website updates

4. media marketing

5. Payroll

Provider Enrollment Specialist

Capital Blue Cross-Harrisburg, PA

November 2016 to February 2018

• Provide inbound and outbound assistance to members, answering inquiries about plan options, eligibility, benefits, premiums, and enrollment deadlines. Explain coverage details, help resolve issues, and guide users through the enrollment process via phone, email, chat, or online portals.

• Review and audit enrollment forms for completeness, accuracy, and errors; update records in real- time; and perform quality checks to prevent discrepancies in coverage. CSR Representative

Xfinity Center-Harrisburg, PA

October 2014 to May 2016

Call center duties included inbound calls for customer service escalate as supervisor Lead 1 Assisting with billing and package updates with xfinity services . Collections Specialist

Torres Credit Services-Carlisle, PA

November 2012 to July 2014

• My responsibilities included contacting customers to negotiate payment plans, resolve account disputes, and secure timely payments while maintaining a professional and empathetic approach. I handled high-volume inbound inquiries, providing clear communication to address customer concerns, explain account statuses, and offer solutions to bring accounts current. Additionally, I utilized skip-tracing techniques to locate customers, updated account records with accuracy, and ensured compliance with federal and state regulations, such as the Fair Debt Collection Practices Act (FDCPA). Customer Service Representative

Education

High school diploma

Harrisburg High School-Harrisburg, PA

August 2007 to June 2010

Criminology (College)

Skills

• Sales management

• Attention to detail

• Negotiation

• Organizational skills

• Data entry

• Sales Management

• Customer service

• Microsoft Word

• Account management

• Windows

• Call center

• Microsoft Excel

• Supervising experience

• Microsoft Powerpoint

• Client interaction via phone calls

• Medicare

• Customer service management

• Team leadership

• Night audit

• Guest services

• Microsoft Outlook

• Client email correspondence

• Client retention

Languages

• English

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