Retail Professional with Diverse Brand Experience
Resume:
Chicago, IL. *****
**************@*****.***
Makayla Tatiana Bates
Objective
To obtain a challenging, entry level position in the retail industry that offers opportunities for advancement.
SKILLS
Great Communication Skills Team Player Independent Adaptable Fast Learner Detail Oriented Multitasker Responsible Writing skills Proficient with Social Media and Internet Basic math and money handling skills Industry Expertise Customer Service Skills Sales Skills
EXPERIENCE
Seasonal Guest Advocate- Target Chicago, IL 60647
October,2020 - December 30,2020
Welcome guests into self-checkout and provide assistance as needed. Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices. Work efficiently to minimize guest wait time while maintaining guest service and accuracy. Sales Associate- Cherry Hill Programs - Cherry Hill Programs Location #1351 (Castleton mall), Indianapolis, IN 46250
(March 2021- April 2021)
Greet and work with families and children. Participated as a team member ensuring photo set operations run smoothly, effectively, and in accordance with all company policies and procedures. Ensured supplies and consumables are not wasted. Took pictures and maintained clean surfaces.
Brand Ambassador- American Eagle Outfitters, Indianapolis IN
(March 2021 - June 2021)
Improved customer shopping experience by utilizing product knowledge to provide personalized recommendations that led to increased sales revenue. Assist customers with questions, requests, and product transactions, prepare merchandise for display, and clean and restock the store, while cultivating customer service and salesman skills. Utilized unique selling tactics to demonstrate the benefits of purchasing the store credit card to meet target sales goals and improve customer loyalty.
Brand Associate- Old Navy Chicago,IL
(June,2021- December,2021)
Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories. Happlity guided customers through the process of successfully finding their ideal styles. Meticulously handled POS stems include credit, cash, exchanges, returns,and refunds to ensure seamless and accurate cash flow . Seasonal Service Experience Representative- Nordstrom Rack Chicago,IL
(June 2022- August 2022)
Provide an exceptional customer service experience to all customers, ensuring that their needs are met in a timely and efficient manner. Greet customers warmly and provide assistance with product selection, styling advice, and other inquiries. Assist customers with returns, exchanges, and special orders. Maintain knowledge of current promotions, Nordstrom policies, and store layout. Process payments accurately and efficiently using the point-of-sale system. Monitor stock levels and restock shelves as needed. Ensure merchandise is properly displayed and organized according to company standards
Seasonal Cashier- Kohl's DeKalb,Il
(October,2022 - December,2022)
Perform cash transactions for customer purchases. In addition to processing returns, returning goods to racks or shelves, and attempting to pitch customers on Kohl's credit lines, cashiers also perform other tasks. Cashiers at Kohl's are also responsible for tasks related to stocking and selling throughout the store.
Seasonal Fulfillment Associate- Bloomingdale’s Chicago,IL
(November, 2023 - January, 2024)
Picking and packing customer orders promptly. Ensuring that the correct items and quantities are included in each order. Organizing and preparing orders for shipment. Collaborating with other team members to maintain a smooth workflow. Maintaining a clean and organized work area while following safe protocols and guidelines.
Part-Time Retail Sales Lead - Lakeshore Learning Chicago,IL
(March, 2024 - August, 2024)
Support daily store operations while providing excellent customer service to teachers, parents, and schools. Assist customers choose the right educational materials and classroom resources while providing knowledgeable recommendations. Additionally assist with training team members, handling transactions accurately, and resolve customer concerns professionally. Also, help maintain store organization, restock inventory, and ensure the store is clean, welcoming, and meeting sales goals.
Lingerie Support Specialist- Nordstrom Chicago,IL
(May, 2024 - Current)
Provide attentive customer service while supporting the daily operations of the lingerie department. Helps customers select products by offering knowledgeable recommendations and styling guidance. When new merchandise arrives, I organize the stockroom, unpacked and processed new products, and prepare them for the sales floor. Carefully arranged and displayed new inventory according to visual merchandising standards to ensure an appealing presentation. Maintain organized displays, restock items as needed, keep the department clean and inviting. Additionally, I work closely with my team to ensure smooth operations and a positive shopping experience for every customer. Home Care Aide -Addus Homecare LLC
(August, 2025- Feb,2025)
Provided compassionate, in-home support to clients who needed assistance with daily living activities. Helped with personal care tasks such as bathing, dressing, grooming, and mobility support while maintaining each client’s dignity and comfort. Assisted with light housekeeping, meal preparation, and medication reminders to ensure a safe and healthy environment. Monitored clients’ well-being and reported any changes in condition to supervisors as needed. EDUCATION
High School
Roberto Clemente Community Academy
Chicago, IL. 60622
College/Universities
Northern Illinois University
(August 2022 - May 2022)
Major -Political Science
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