Clerical Support Candidate with Customer Service Experience
Resume:
Alishia Garland
***********@*****.***
EXPERIENCE
Escuela Elementary (K-8)
Lunch Aid
Preparing food items, including chopping vegetables
Serving food to students, staff members
Maintaining the cleanliness of the cafeteria area including washing dishes, wiping down tables, sweeping and moping and disposing trash
Monitoring students during lunch time while assuring that students are following lunchroom rules
Cleaning after each lunch period
Organizing and maintain the cafeteria facility and equipment, including refrigerators, stoves, ovens, dishwashers and sinks
Restocking supplies
Call Center
07/2015- 03/2020
Customer Service Representative
Answering inbound calls
Using manuals to solve and troubleshoot devices
Documenting and note taking calls
Answering questions that members may have
Directing customers to the correct department/agent
Customer engagement solution provider
Excellent written and verbal communication skills
Intex 01/2003-06/2015 Supervisor
Oversee and coach employees
Enforcing systems, policies and procedures
Planning, monitoring and appraising job results
Assigning responsibilities and preparing schedules
Check production according to specification
KFC
02/1993- 12/2000
Assistant Manager
Oversee daily operations of the restaurant
Conducting new hire while interviewing for new employment
Provide training development and onboarding for new team members
Schedule handling
Inventory management
EDUCATION
Western High School
1985-1989
High School Diploma
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