accomplished Administrative & Customer Support Professional

REFERENCES

Available upon request

JERVONNE MOSES

Los Angeles, California, C: 310-***-**** E: *************@*****.*** PROFESSIONAL SUMMARY

Extremely organized and meticulous Administrative Assistant and Customer Service Professional with over 10+ years of experience supporting executives, managing customer inquiries, and performing virtual office tasks in challenging environments. Experienced in virtual client communication, transaction coordination, and appointment scheduling. Adept at balancing high- volume customer inquiries with care, speed, and confidentiality, contributing to superior client satisfaction. Positive outlook, with effective communication skills, and commitment to excellence.

EDUCATION

Bachelor of Science in Business Administration, Graduate 2017 CORE SKILLS

Remote Administrative Support Data Entry & Document Prep Work Order Vendor/Management Coordination Calendar & Email Management Data Entry & Document Prep (Word, Excel, Outlook)

Customer Service & Conflict Resolution Zoom, Microsoft Teams Appointment Scheduling Time Management, & Multitasking Real Estate & Property Management Assistance Rent Collection & Invoice Processing Lease Renewals & Move-In/Out Coordination

PROFESSIONAL EXPERIENCE

J&S Comfortable Living, LLC, Los Angeles, CA. 2015 ~ Present Remote Administrative Assistant / Customer Support Specialist Manage calendars, schedule virtual meetings, and prepare / edit reports. Maintain online filing systems and organize digital documents. Respond to customer inquiries with a 95% satisfaction rating. Assist customers with account setup, billing inquiries, and product troubleshooting. Worked cross-functionally with internal teams to escalate urgent issues. Maintain inventory of office supplies and processed purchase orders. Support HR and billing departments with clerical tasks. Train new team members in remote protocols and credentials practices. Process customer refunds, credit card disputes, and invoice tracking. Process rent payments, late fees, and security deposits. Reconcile monthly owner statements, create work orders, and follow up with maintenance teams. Respond to resident inquiries via phone/email/chat, resolving 90% of issues on first contact. Coordinate virtual showings, inspections, and transaction timelines. Administrative Assistant / Office Receptionist

Greet clients, manage front-desk responsibilities, and support office scheduling. Organize digital and physical files, order office supplies, and assist in clerical tasks

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