Client Services & Recovery Coach Leader

Melissa Sillah

Isanti, MN *****

612-***-**** - **********@*****.***

Professional Summary

I have been in the field for 23 years and have been a manager 18 of them. I work very well with others and have a lot of patience.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Regulatory Compliance

Vendor Relationship Management

Procurement

Quality Assurance

Substance Abuse Knowledge

Work History

04/2024 to Current

Certified Per Recovery Coach

Kyros Group – Minneapolis, MN

Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.

07/2000 to 04/2024

Program Manager

Sevita Health Care – Coon Rapids, MN

Manage 4 individuals with developmental disabilities in a group home setting. Manage day to day living activities. Make all healthcare appointments. Manage staff and make schedules. Manage finances and whatever clients need help with.

Oversaw program compliance with requirements, schedule and budget.

Implemented plans designed for individual's specific needs.

Delegated work to staff, setting priorities and goals.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

Some College (No Degree)

Ashford University - San Diego, CA

06/1992

High School Diploma

Bessemer City High School - Bessemer, MI

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