Multifaceted Customer Service & Operations Professional
Resume:
Andre Dupont
Springfield, MA *****
*****.**********@*****.***
Work Experience
Xfinity Sales Associate
XFINITY Store by Comcast-Leominster, MA
August 2024 to March 2025
The key role and purpose of working with Xfinity is to provide a response for questions and need and solve them. We where required to help customers and guide them to better plans, better service and better quality while also pitching and directing a better output to the questions they walked in with. Pest Control Technician
Mosquito Squad-Fitchburg, MA
May 2022 to July 2024
The role of being a pesticide technician is to apply pesticides at a base area and depending on the build of the building and environment you will always need to think ahead and improvise. This is why every pesticide organization I’ve learned always has training on these specific directions. Host
Nadim's Downtown Meditteranean Grill-Springfield, MA April 2021 to August 2022
Greet guests when they come into the restaurant with a smile and then seat them. Bring water to the table and let them know their server will be right with them. Take online orders, deliver them to guests as they come in, and cash them out. Troubleshoot any customer complaints and escalate them to a manager if needed. Help the team with anything they need assistance with including delivering food, cleaning tables, rolling silverware. etc. Close the restaurant and prepare it to be ready for next day opening. Education
Senior High School Education
Liberty Prepatory Academy-Springfield, MA
February 2023 to Present
Junior High School Education
Hampden Charter School of Science East-Chicopee, MA September 2020 to February 2023
Skills
• Guest services
• Commercial cleaning
• Climbing
• Phone etiquette
• Tractor-trailer
• Host/hostess experience
• POS
• Customer service
• Hospitality
• Microsoft Outlook
• DOT (Department of Transportation) regulations
• Staff supervision
• Computer literacy
• Team supervision
• Windows
• Critical thinking
• Technical Proficiency
• Cash handling
• Aloha POS
• Guest relations
• Safe work practices
• Driving
• Warehouse management system
• Outdoor work
• Restaurant experience
• Food safety
• Computer skills
• Computer operation
• Mobile devices
• Clean workspace maintenance
• Communication skills
• Organizational skills
• Food service
• Serving
• Cash register
• Microsoft Excel
• Security
• Sanitation procedures
• Google Workspace
• Inventory control
• Industrial equipment
Certifications and Licenses
Pesticide Applicator’s License
CDL A
Driver's License
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